Porter Airlines Inc. Logo

SMS Manager

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 


Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.


Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

Reporting to the Director, Safety, this position supports safety at Porter Airlines through oversight of its Safety Management System.  This position will be integral to the expansion of the Porter SMS to include jet aircraft operations.   Specific responsibilities include but are not limited to:

  • Evaluate industry standards and best practices for aviation safety management, and make recommendations for the continuous improvement of the Porter SMS

  • Maintain the SMS reporting system and related documentation 

  • Guide the investigation and audit of reported safety issues 

  • Evaluate the results of investigations and implementation of corrective action in the context of organizational risk management strategies  

  • Monitor, analyze and report trends in safety performance; participate in safety data sharing systems

  • Make recommendations for the evaluation of the company’s safety performance and the effectiveness of risk management controls

  • Ensure compliance with all regulatory requirements related to aviation safety management

  • Guide the regular management review of the safety management system

  • Develop and disseminate safety-related documentation including regular status reports

  • Manage assigned team of investigators/auditors

  • Maintain the confidentiality of organizational safety reporting systems

  • Any other duties as assigned



  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

  • Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

  • Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

  • People Leadership: Assuming a leadership role in helping others achieve excellent results.

  • Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.



  • Excellent working knowledge of Transport Canada, ICAO and IATA requirements for an aviation safety management system

  • Familiarity with commercial flight operations and/or aircraft maintenance operations

  • Knowledge of investigation, root cause and trend analysis methods

  • Experience in the development, implementation and promotion of quality management, quality assurance and risk management programs

  • Lead auditor experience in conjunction with safety, quality and/or environmental management systems

  • Excellent time management, written and verbal communication skills; keen attention to detail

  • A working background in project management

  • University degree and/or acceptable combination of education, training and/or related work experience

  • Ability to secure and maintain restricted airport security clearance

  • Must maintain a valid passport and be able to travel when required

  • Mandatory COVID-19 Vaccination

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)

  • June 1, 2022
  • 98-56-06


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