Specialist, AMOS Systems Support

Reporting to the Supervisor, Training and Systems Support, this position supports the Technical Operations’ Aircraft Maintenance and Operating Systems (AMOS) with user admin related tasks including workflows, schedulers, technical assistance and organizational configurations and settings.

DUTIES AND RESPONSIBILITIES:

• Daily review of errors and warnings in AMOS environments

• Support Technical Operations by providing technical assistance to users

• Define the mapping of existing system data to the AMOS data structure and processes

• User acceptance testing and validation of AMOS software updates, patches, interfaces and processes

• Implement configurations and settings upon request from departments to improve the organizational use of AMOS

• Provide complex report requirements to Technology teams for development

• Support department reporting requirements through workflows and scheduler tasks

• Assist in the implementation of new and updated AMOS programs

• Participate in regular organizational meetings

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

• Educational requirements: Aircraft Maintenance; Aviation Management; or Software Management

• Must have experience working in aviation maintenance departments (includes: planning, engineering, aircraft maintenance, reliability)

• Must have experience with aviation maintenance management software systems, AMOS experience an asset

• High level of computing and software skills/knowledge

• Ability to work independently and as part of a cohesive unit

• Ability to manage time effectively in a fast-paced and flexible work environment

• Good written and verbal communication skills

• Mandatory COVID-19 Vaccination