Concierge - FBO

FUNCTION: Works directly under the guidance of the Manager, FBO and Supervisor, FBO to provide exceptional service to our customers.

The Concierge, FBO position requires an individual who excels in a fast paced environment, works well in a team setting and is customer service driven allowing them to interact professionally and courteously with all pilots, crew, and passengers.

DUTIES AND RESPONSIBILITIES:

• Greet pilots and passengers at aircraft and in FBO lounge
• Assist pilots, crew, and passengers with luggage
• Determine the needs of pilots and crew (such as fuel, beverages, ice, or newspapers)
• Collect coffee/tea canisters, old newspapers, and debris from aircraft
• Maintain shuttle vehicle cleanliness and serviceability
• Shuttle pilots, crew, and passengers to the terminal or pedestrian tunnel
• Provide directions for those that do not require transport
• Ensure all departing aircraft have all requested amenities
• Call into front desk with aircraft registration to assist CSR’s invoice preparation
• Escort or assist all pilots, crew, and/or passengers through FBO lounge
• Providing assistance or directions to all guests of the FBO lounge
• Aircraft Marshalling/Wing walking, if required
• Ensuring coffee/tea and all kitchen supplies are ordered or replenished, when required
• Maintain cleanliness of washrooms, kitchen, lounge, FBO entrances, and parking lot

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Ability to work on a permanent basis in Canada
• Experience in a customer service environment, preferably in the airline industry
• Ability to obtain necessary security clearances
• Able to work in a fast-paced environment
• Able to multitask and handle stressful situations
• Need to be detailed oriented
• Have a proven positive track record when handling difficult situations and customers
• Dependability (must have a clear attendance record and reliable on-time reporting for work)
• Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
• Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
• Must be able to assist with wheelchair transfers and all special service request passengers
• Supports and adheres to all company policies
• Ability to communicate and correspond clearly and precisely in English
• Well groomed
• G License, with a clean Driver's Abstract 

LOCATION: 

• Billy Bishop Toronto City Airport - YTZ