Porter Airlines Logo

Digital UX / UI Designer

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., and Myrtle Beach, S.C.

Job Details

Position summary 

Porter is looking for a savvy, experienced and passionate User Experience designer, with a healthy dose of UI abilities.  Your day-to-day focus will be to refine our web products by improving their look, feel and functionality. You might be able to tell, but we are very proud of our brand, both online and offline and your work should seek to enhance it while keeping the end user in mind.  You will not be alone in this effort, we do expect you to work collaboratively and bring your ideas to the table in a well thought out and organized manner. Your attention to detail should impress your colleagues! Speaking of details, see more about the position below: 

Your duties and responsibilities:

  • Collaborate with teams to define and implement innovative solutions for the product direction, visuals and experience design

  • Present and defend designs and key milestone deliverables to peers and executive level stakeholders

  • Be responsible for strategic planning activities and deliverables such as business requirements gathering, user personas, user needs and journey maps

  • Create site maps, wireframes, storyboards, user flows and prototypes to communicate the intended design direction

  • Create visual design concepts and mock-ups for hand-off to development

  • Coordinate with the web development team and participate in the QA process throughout development

  • Conduct usability testing and other research methods to validate the designs

  • Establish and promote design guidelines, best practices and standards

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • All other duties as assigned 


An ideal candidate holds a degree in interaction design or human computer interaction and is able to meet the following requirements:

  • You are a creative and analytical thinker with excellent communication skills.

  • You are well-versed in one or more of the industry standard prototyping tools, such as Axure, InVision or Sketch. Proficiency in Adobe Illustrator and Photoshop.

  • You are able to create high-quality interaction flows and mock-ups aligned with established brand standards that accurately communicate product functionality to the design, web development and quality assurance teams. 

  • You possess intellectual curiosity that encourages end-user research and testing to explore, uncover and analyze end-user requirements.

  • You’re passionate about uncovering pain points and delights in a digital interface, as well as helping to solve difficult user experience problems based on your research.

  • You are humble and appreciate feedback regardless of who it is coming from.

Bonus points if…

  • You understand digital accessibility guidelines and have experience building digital content and applications that can be used by a wide range of people, including individuals who have visual, motor, auditory, speech, or cognitive disabilities.

  • You have experience with qualitative and quantitative user research methods and tools (prototyping, user interviews, usability testing, persona development, journey mapping)

  • You know a little HTML, CSS or JavaScript (don’t worry, we won’t ask you to code; it’ll just make it easier to communicate and work with our web development team.)

  • You read this entire posting and put a link to a GIF of an airplane in your cover letter (we’re not into trick questions, but great design requires reading the requirements to deeply understand users).

Behavioral Competencies: 

  • Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork - Working collaboratively with others to achieve organizational goals. 

  • Customer Service - Providing service excellence to internal and/or external customers (passengers).

  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards.

  • Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.



  • Billy Bishop Toronto City Airport - YTZ

  • August 26, 2020
  • 92-27-64


We are sorry, but this opportunity is no longer available.
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