Maintenance Quality Assurance Specialist

FUNCTION: Reporting to the Manager, Maintenance Quality Assurance and working with the Maintenance Quality Assurance Team and PRM, the Quality Assurance Specialist supports the effectiveness and continued improvement of the Quality Assurance Program. 

DUTIES AND RESPONSIBILITIES:

• Conduct internal audits encompassing all functions and elements necessary to confirm that the Air Operator is in compliance with regulations and approved manuals under the Approved Maintenance Organization (AMO) and Air Operator Certificate (AOC) 

• Conduct external audits associated with maintenance arrangements, manufacturers and overhaul/repair facilities, vendors, etc. 

• Assist in maintaining detailed audit checklists for all functions and elements under the certificates

• Conduct activities associated with audit preparation and planning, audit performance, and audit reporting 

• Define contributing and root causes of audit findings using root cause analysis tools

• Support departmental managers in the tracking and implementation of corrective action plans 

• Audit the effectiveness of corrective action plans implemented to treat non-compliances 

• Attend Maintenance Quality Assurance team meetings and Quarterly Audit Schedule meetings 

• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy 

• Other tasks as assigned 

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

• University degree and/or acceptable combination of education, training and/or related work experience  

• Previous experience working in the aviation industry, preferably in maintenance quality assurance 

• Excellent knowledge of Transport Canada Canadian Aviation Regulations  

• Demonstrated knowledge and/or experience in quality management principles, quality assurance, and/or auditing techniques 

• Effective communication (written and verbal) and organizational skills; keen attention to detail 

• Excellent analytical and problem solving skills

• Impartiality, integrity, tenacity, diplomacy and self-reliance are key attributes 

• Ability to use computer applications such as MS Word, MS Excel, etc. 

• Ability to obtain and maintain necessary airport security clearance 

• Must maintain a valid passport and be able to travel when required 

LOCATION: Billy Bishop Toronto City Airport - YTZ