Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating® and also rated as Best Regional Airline in North America by Skytrax.
The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, North Bay, Windsor, New York (Newark), Chicago (Midway), Boston, Washington (Dulles), Pittsburgh and has seasonal flights to Mt. Tremblant, Que., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.
Job Details
FUNCTION:
Reporting to the Manager, Technology Operations, the Systems Operations Analyst (SysOps) is responsible for datacentre maintenance and upkeep, on-going daily operations performance and availability, as well as network monitoring. They control production operational integrity and reliability for all critical systems, with particular emphasis to systems that pertain to business continuity. Additionally, the Sysops is responsible for analyzing incidents on these systems post-crisis and deploying fixes as necessary.
DUTIES AND RESPONSIBILITIES:
Ensure operational integrity and performance along with datacentre/network resource availability and reliability
Ensure continuous operations of datacentre through auto-recovery and/or elasticity procedures
Provide automated processes for implementations, system integrations, and routine maintenance
Provide and maintain automated (scripted) solutions for repetitive ongoing operational tasks and processes.
Provide and maintain system, network and application monitoring, alerting and metric gathering
Troubleshoot network problems, and escalate internally or externally, as necessary.
Actively participate in the deployment of Porter datacentre server infrastructure within AWS and on premise solutions
Respond to incidents that affect the Porter datacentre server infrastructure and applications within AWS and on premise solutions, escalating internally or to third-party vendors as required
Interact with third-party application and software vendors for new deployments or to deploy fixes as required
Provide second-third level support as required during operational disruptions and with data centre and/or network outages
Work closely with the Technology Solutions and Security teams to develop automated solutions where possible, while maintaining reliability and adherence to security and compliance requirements
Work closely with the Information Systems team to provide a smooth, automated, implementation process of their applications.
Build and maintain accurate system and network documentation for the Help Desk team, who provide level 1-2 support assistance
Responsible for analyzing and/or preparing Change Requests for all work to be performed and maintain a record of these requests.
Participate in post incident reporting (PIR) analysis and preparation.
Participate in after hours, on call rotation
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Perform other related duties as required
SKILLS & QUALIFICATIONS:
Experience with AWS and cloud technologies
Experience supporting technology operations systems (servers, applications, network)
Experience implementing, supporting and enhancing technology systems
Experience integrating applications and systems
Ability and experience setting up multiple environments for testing and development purposes
Ability to work on multiple projects with multiple deadlines
Excellent collaborator with strong communication skills
Ability to communicate clearly with business users and project management
Ability to construct user guides and documentation
Proposes solutions or alternatives to problems
Excellent organizational skills & attention to detail
Strong problem determination and solution skills
Software development skills are a definite asset
Ability to travel when required (including travel to US destinations)
Availability to work off hours (including evenings, weekends and holidays) if required
Bachelor’s degree in computer science or engineering (or equivalent experience)
POSITION LOCATION:
Billy Bishop Toronto City Airport
October 18, 2017
86-67-81
Instructions
We are sorry, but this opportunity is no longer available.