Porter Airlines Inc. Logo

Lead Business Analyst

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 


Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.


Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

Porter Airlines is looking for a Lead Business Analyst to join our Solutions Delivery team. In this position, you will develop the BA practice at Porter and lead two BAs.  You will be responsible for the conceptualization and analysis stages of our implementation cycle.  

The Lead Business Analyst reports directly to the VP, Digital, Loyalty and Solutions Delivery and will lead the business analysts.  

If you thrive in a fast-paced environment and are interested in the opportunity to develop technical and business solutions that help us achieve our goals of offering a seamless passenger experience we’d love to talk.  

Who you are

  • You are passionate about developing business and technology solutions to meet the needs of the business.
  • You are solution-driven and have “out of the box” thinking 
  • You have a strong understanding of the business analysis processes within an Agile environment.
  • You are organized, analytical and possess a strong business acumen.
  • You love solving problems and thrive under pressure.
  • You are a team player who can work with researchers, designers, developers, QA analysts, project managers, frontline staff and business stakeholders.
  • You are a strategic communicator with the ability to gather input from stakeholders, facilitate workshops with team members and tell the solution “story” to management.   
  • You develop solutions with data and research and with an understanding of the impacts to all stakeholders.
  • You have a proven track record of learning different industries and businesses.  
  • You go beyond what is asked and constantly challenge yourself.

Duties and Responsibilities

  • Work with the technology and digital managers, UX researcher, PMs and BAs to develop the business analysis processes and templates and ensure they fit within our agile process.  
  • Provide day-to-day and front-line leadership to two business analysts. 
  • Manage the BAs to develop detailed use cases, business requirements and provide support through the SDLC in both agile or waterfall methodologies.
  • Provide thoughtful feedback, guidance, support, and encouragement to the business analysts.
  • Work as a BA on certain projects.
  • Work broadly with business owners, UX researchers, PMs, BAs and technology to break down the business needs into technology/ business solutions that leverage best practices, increase efficiency within our front-line groups and delight Porter customers.
  • Facilitate workshops, conduct interviews and gather data to develop potential solutions.  
  • Develop process and activity maps to support the development and communication of the solution.
  • Present and articulate business/technology solutions to audiences across the organization in a compelling way.
  • Ensure solutions are developed with identified metrics to measure the solution success.
  • Through the implementation process collaborate broadly with business owners, PMs, BAS and technology teams to adjust/tweak or revise solutions that might need to be adjusted due to business or technical challenges that have been identified.  
  • Work independently, but know when to raise issues or seek help from managers and others.
  • Participate in recruiting and hiring of business analysts.
  • Promote a culture of innovation and teamwork.

Behavioural Competencies:

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Preferred Qualifications

  • Bachelor’s degree in a related discipline.  Masters degree preferred.
  • Minimum 5 years professional experience working as a business analyst 
  • Experience coaching or mentoring teams.
  • Previous Consulting or client service delivery experience preferred
  • Travel or airline industry experience preferred.  
  • Ability to multitask, attention to detail, ability to demonstrate initiative. 
  • Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance own workload.
  • Comfortable in an ever-changing environment. 
  • Mandatory COVID-19 vaccination

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)

  • September 7, 2021
  • 85-49-63


We are sorry, but this opportunity is no longer available.
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