Supervisor, In-Flight Services - (Embraer E2 Implementation)

FUNCTION:  Reporting to the Director, In-Flight Services, the Supervisor, In-flight Services, is responsible for the daily supervision and administrative follow-up of Cabin Crew with the added responsibility of all Regulatory Training Development with oversight of the In-Flight Trainers.

DUTIES AND RESPONSIBILITIES:

In-Flight

• Shared responsibility of onboarding the Embraer E2 aircraft into service
• Assisting with the development of E2 training programs and certification process
• Maintaining and supervising the initial Embraer training program
• Responsible for the day-to-day leadership of Porter Cabin Crew
• Act as a key liaison to counsel Cabin Crew on a daily basis opening channels of communication, demonstrating support and commitment to their needs
• Perform ramp and in-flight inspections (briefings, pre-flight checks, uniform and grooming)
• Address and improve morale issues on-line, while highlighting areas of concern which will be raised to the Manager, In-Flight Services
• Provide care, guidance, and assistance whenever abnormal circumstances occur (onboard, emergency, medical, or personal)
• Conduct Cabin Crew performance assessments ensuring compliance to safety and service procedures, grooming standards, and company policies
• Monitor and coach probationary Flight Attendants and Pursers
• Support Cabin Crew recruiting initiatives and the new hire process
• Participate in the Purser Upgrade process
• Participate in follow up and documentation as needed with the discipline process
• Full-time office duty based on a 40-hour work week with flexibility for scheduling including weekend shift work
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents
• Any other duties assigned by Manager, In-Flight Services

Training and Development

• Responsible for the instructional design and implementation of training programs for Cabin Crew.
• Responsible for quality assurance of content, ensuring Transport Canada regulatory standards/changes and all related initiatives are incorporated into training modules/programs
• Continually update and improve lesson plans to meet individual needs and identify short- and long-term future requirements
• Develop, maintain, and encourage a culture of continuous improvement through on-going evaluation of course design and delivery
• Identify development needs and ensure development plans are progressed
• Ensure all training programs and lesson plans are delivered accurately and consistently
• Assess crew performance and provide constructive feedback through existing methods, measurements and criteria during initial/annual cabin crew training
• Operate in Purser role as required
• Supervision of In-Flight Trainers under the direction of the Director, In-Flight Services

• Concern for Safety:
• Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

• University degree and/or acceptable combination of education, training and/or related work experience
• 2-4 years of experience as a cabin crew member.  Must have working knowledge of CAR 705 Operations
• 2-5 years of experience in a leadership role
• Strong knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards
• Maintain qualifications as a crew member and operate as a crew member when required
• Familiarity with commercial flight operations
• Strong knowledge of customer service practices
• Excellent time management, written and verbal communication skills; keen attention to detail
• Proficiency with Microsoft Office Suite and internet applications
• Ability to secure restricted airport security clearance
• Must maintain a valid passport and be able to travel when required