Director, System Operations Control

Reporting to the Vice President, Flight Operations, the Director System Operations Control (SOC) plays a critical role in leading the execution of Porter’s daily operation. They work collaboratively with all departments in coordinating, supporting, and managing all SOCC operational decisions to ensure the effective delivery of Porter’s safe, reliable, and flying refined service. 

DUTIES AND RESPONSIBILITIES:

• Oversee and monitor daily flight schedules while providing effective solutions during Irregular Operations (IROPs) events or any other unusual condition which may affect the integrity of the flight schedule

• Decision authority for irregular operations.

• Provide leadership and coaching that promotes the professional development of all staff both technically and interpersonally to foster the development of a strong, highly motivated, professional culture within the department

• Encourage and assist the Crew Scheduling and Maintenance Control departments with establishing coordinated efforts to support all SOCC operational decisions, particularly during IROPs

• Ensure compliance with Canadian Aviation Regulations (CARs) at all times within the department and report any non-compliance immediately to the Transport Canada designated Operations Manager

• Identify and rectify issues affecting the network’s on time performance

• Collaborate with Director, Planning and Scheduling concerning potential scheduling anomalies and areas of opportunity for enhancing the ability of the company to improve on-time performance

• Participate in airspace and approach meetings with NavCanada

• Investigate current and new technology for ways to improve efficiency within the department which includes recommendations of third-party software and communication products

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations understand, comply and promote the Company Safety Policy

• Other duties as assigned

 BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

• People Leadership: Assuming a leadership role in helping others achieve excellent results.

• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS:

• University Degree or equivalent work experience

• Operational leadership/management experience

• Superior leadership skills

•  Intuitive problem solver with outstanding analytical ability 

• Proven ability to perform and think clearly in high pressure and technically complex situations in a 24/7 business making critical decisions using available information and past experience to make judgment calls

• Strong organizational and time management abilities with a high attention to detail

• Ability to maintain and ensure accuracy of large quantities of information

• Strong people management skills

• Excellent oral and written communication skills

• Ability to obtain and maintain security clearance

• Ability to travel as required

• Ability to work irregular hours

• Mandatory COVID-19 Vaccination