Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel.
Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.
Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.
Supervise Crew Scheduling department to ensure compliance with company policies and procedures (FOAG) and government regulations (CARs)
Provide supervision, guidance and leadership to the Crew Schedulers. Support the contribution of all schedulers as required.
Support the operation during irregular operations (IROPs) and effectively communicate IROPSs impact on crew scheduling to the Duty Officer
Responsible for all ‘month of’ changes from the aircraft scheduling department and various other departments within Flight Ops
Oversee ‘month of’ execution of pilot line training plan and make adjustments to the training plan as necessary
Monitor, develop, and follow up on book-off and CTT reports
Provide accurate, timely, constructive feedback and coaching to crew schedulers
Supervise the work performance of crew schedulers. Conduct performance related meetings and apply disciplinary action as required
Represent Crewing at Operations meetings when required
Conduct recruitment interviews for crew schedulers
Responsible for training new crew schedulers and communication of rule changes pertaining to scheduling
Conduct quarterly crew scheduler meetings
Provide feedback on performance issues to the Manager, Crew Scheduling
Perform Flight Crew payroll submission and crew dispute resolution
Investigate and resolve crew inquiries and complaints
Daily communication with other shift supervisors and department managers as needed
Prepare and update the crew scheduling staff monthly schedule. Prepare and update crew schedulers vacation and sick accruals Ensure all crew scheduling shifts are staffed
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation; understand, comply and promote the Company Safety Policy
Other Duties as assigned by the Manager, Crew Scheduling
BEHAVIOURAL COMPETENCIES:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
People Leadership: Assuming a leadership role in helping others achieve excellent results.
Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Minimum 2 years of experience as a Crew Scheduler/Planner
Knowledge of N-OC
Knowledge of CARs crewing regulations
Works well under pressure, performs and coordinates multiple tasks simultaneously
Able to identify problems, their sources and the potential solutions while continuing to successfully conduct day-to-day operations without interruption
A strong understanding of systems thinking (ie both realizing that one piece of an organization has an impact on other components of the organization and navigating that impact successfully)
Advanced computer skills
Ability to work a flexible schedule, shift work and overtime if necessary
Superior communication skills, both oral and written and the ability to uphold professional demeanor while maintaining assertiveness
Dependability
Energetic, self-starter with excellent interpersonal skills
Proven track record of supervising a team of employees
Mandatory COVID-19 Vaccination
LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)