Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., and Myrtle Beach, S.C.

Job Description

FUNCTION: Reporting to the Manager, Maintenance Quality Assurance and working with the Maintenance Quality Assurance Team and Person Responsible for Maintenance, the Quality Assurance Specialist supports the effectiveness and continued improvement of the Quality Assurance Program. 

DUTIES AND RESPONSIBILITIES:

• Conduct internal audits encompassing all functions and elements necessary to confirm that the Air Operator is in compliance with regulations and approved manuals under the Approved Maintenance Organization (AMO) and Air Operator (AOC) Certificates

• Assist in maintaining detailed audit checklists for all functions and elements under the approved manuals

• Provide guidance to Technical Operations Managers regarding the treatment of audit findings identified through the Maintenance Quality Assurance Program 

• Conduct external audits of third party vendors 

• Maintain training records for all training offered by Technical Operations 

• Provide administrative support to the Maintenance Quality Assurance team 

• Attend Maintenance Quality Assurance team meetings and Quarterly Audit Schedule meetings 

• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy 

• Other tasks as assigned 

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

• General knowledge of Transport Canada Canadian Aviation Regulations  

• Familiarity with commercial flight operations and/or aircraft maintenance operations

• Demonstrated knowledge and/or experience in quality management principles, quality assurance, and/or auditing techniques an asset 

• Effective communication (written and verbal) and organizational skills; keen attention to detail 

• Excellent analytical and problem solving skills 

• Ability to use computer applications such as MS Word, MS Excel, etc. 

• Ability to obtain and maintain necessary airport security clearance 

• Must maintain a valid passport and be able to travel when required 

LOCATION: Billy Bishop Toronto City Airport - YTZ