Porter Airlines Logo

Fixed Term, Part-Time Airline Customer Service Representative

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Stephenville, N.L., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.

Job Details

FUNCTION:  Reporting to the Station Manager – YUL; the Customer Service Representative contributes to the efficient day-to-day operations of the department.


  • Provide high quality customer service to passengers
  • Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes and verify passenger identification and travel documents
  • Tag passenger bags to correct destinations
  • Board passengers onto flights, tag gate checked bags and verify travel documents
  • Make pre-boarding and general boarding announcements
  • Monitor carry-on luggage and operate jet ways, canopies and aircraft doors
  • Assist all passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing impaired passengers
  • Assist arriving passengers and oversee the Domestic and International Arrivals baggage area
  • Verify identification and direct connection passengers through the airport
  • Assist with the stocking and maintenance of passenger lounges
  • Provide assistance to passengers whose baggage is mishandled or damaged
  • Maintain accurate records and update passenger files
  • Assist other CSR’s where required in performing other functions
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other Duties as assigned 


  • Ability to work on a permanent basis in Canada
  • Experience in a customer service environment, preferably in the airline industry
  • Ability to obtain necessary security clearances
  • Able to work in a fast paced environment
  • Able to multitask and handle stressful situations
  • Need to be detailed oriented
  • Have a proven positive track record when handling difficult situations and customers
  • Dependability (must have a clear attendance record and reliable on time reporting for work)
  • Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
  • Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
  • Must be able to assist with wheelchair transfers and all special service request passengers
  • Supports and adheres to all company policies
  • Ability to communicate and correspond clearly and precisely in English 


  • Pierre Elliott Trudeau International Airport - YUL

  • September 7, 2018
  • 81-78-90


We are sorry, but this opportunity is no longer available.
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