In-Flight Trainer, Cabin Safety YTZ

Reporting to the Manager, In-Flight Services, the In-Flight Trainer, Cabin Safety is responsible for facilitating the delivery of the Cabin Safety theoretical and practical training to the standard set by Transport Canada.

DUTIES AND RESPONSIBILITIES:

• Responsible for delivery of the Porter Airlines Canada Limited Training Programs with a friendly and enthusiastic approach.

• Provide a safe, organized and enjoyable learning environment which engages and motivates Porter crew

• Preparation of training materials, documentation, and confirmation of aircraft schedules

• Ensuring all training programs are delivered accurately and consistently in accordance with training lesson plans, 

• Assist in the development and delivery of cabin safety/cabin service training programs

• Organize training logistics and agenda

• Build a positive working relationship with all trainees / cabin crew and promote teamwork through the creation of a positive, motivating learning environment

• Ensure all training programs and lesson plans are delivered accurately and consistently

• Assess crew performance and provide constructive feedback through existing methods, measurements, and criteria during initial/annual cabin crew training

• Provide feedback and ideas on new and existing training programs, including learning objectives and lesson plans

• Operate in Purser or Cross-trained Flight Attendant role as required

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Any other duties assigned

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATION

• Minimum 2 years of experience as a Flight Attendant 

• Certificate/diploma in adult learning education considered a strong asset

• Experience as a Purser/Incharge Flight Attendant is considered a strong asset

• Excellent written and verbal skills

• Excellent facilitation and instructing skills

• Highly flexible and adaptable to last minute schedule changes and extensions

• Strong leadership and conflict resolution skills

• Motivated and enthusiastic team player

• Ability to work independently with minimal supervision

• In full compliance with all company standards and expectations

• Mandatory COVID-19 Vaccination

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)