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In-Flight Trainer, Cabin Safety YTZ

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 

 

Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.

 

Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

Reporting to the Manager, In-Flight Services, the In-Flight Trainer, Cabin Safety is responsible for facilitating the delivery of the Cabin Safety theoretical and practical training to the standard set by Transport Canada.

 

DUTIES AND RESPONSIBILITIES:

  • Responsible for delivery of the Porter Airlines Canada Limited Training Programs with a friendly and enthusiastic approach.

  • Provide a safe, organized and enjoyable learning environment which engages and motivates Porter crew

  • Preparation of training materials, documentation, and confirmation of aircraft schedules

  • Ensuring all training programs are delivered accurately and consistently in accordance with training lesson plans, 

  • Assist in the development and delivery of cabin safety/cabin service training programs

  • Organize training logistics and agenda

  • Build a positive working relationship with all trainees / cabin crew and promote teamwork through the creation of a positive, motivating learning environment

  • Ensure all training programs and lesson plans are delivered accurately and consistently

  • Assess crew performance and provide constructive feedback through existing methods, measurements, and criteria during initial/annual cabin crew training

  • Provide feedback and ideas on new and existing training programs, including learning objectives and lesson plans

  • Operate in Purser or Cross-trained Flight Attendant role as required

  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Any other duties assigned

 

BEHAVIOURAL COMPETENCIES:

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

 

QUALIFICATION

  • Minimum 2 years of experience as a Flight Attendant 

  • Certificate/diploma in adult learning education considered a strong asset

  • Experience as a Purser/Incharge Flight Attendant is considered a strong asset

  • Excellent written and verbal skills

  • Excellent facilitation and instructing skills

  • Highly flexible and adaptable to last minute schedule changes and extensions

  • Strong leadership and conflict resolution skills

  • Motivated and enthusiastic team player

  • Ability to work independently with minimal supervision

  • In full compliance with all company standards and expectations

  • Mandatory COVID-19 Vaccination

 

 

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)

 

  • December 7, 2022
  • 80-38-99

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