Porter Airlines Logo

Concierge - FBO

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.



The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Stephenville, N.L., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.


Job Details

FUNCTION: Works directly under the guidance of the Manager, FBO and Supervisor, FBO to provide exceptional service to our customers.

The Concierge, FBO position requires an individual who excels in a fast paced environment, works well in a team setting and is customer service driven allowing them to interact professionally and courteously with all pilots, crew, and passengers.

DUTIES AND RESPONSIBILITIES:




  • Greet pilots and passengers at aircraft and in FBO lounge

  • Assist pilots, crew, and passengers with luggage

  • Determine the needs of pilots and crew (such as fuel, beverages, ice, or newspapers)

  • Collect coffee/tea canisters, old newspapers, and debris from aircraft

  • Maintain shuttle vehicle cleanliness and serviceability

  • Shuttle pilots, crew, and passengers to the terminal or pedestrian tunnel

  • Provide directions for those that do not require transport

  • Ensure all departing aircraft have all requested amenities

  • Call into front desk with aircraft registration to assist CSR’s invoice preparation

  • Escort or assist all pilots, crew, and/or passengers through FBO lounge

  • Providing assistance or directions to all guests of the FBO lounge

  • Aircraft Marshalling/Wing walking, if required

  • Ensuring coffee/tea and all kitchen supplies are ordered or replenished, when required

  • Maintain cleanliness of washrooms, kitchen, lounge, FBO entrances, and parking lot



BEHAVIOURAL COMPETENCIES:




  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


QUALIFICATIONS:


  • Ability to work on a permanent basis in Canada

  • Experience in a customer service environment, preferably in the airline industry

  • Ability to obtain necessary security clearances

  • Able to work in a fast-paced environment

  • Able to multitask and handle stressful situations

  • Need to be detailed oriented

  • Have a proven positive track record when handling difficult situations and customers

  • Dependability (must have a clear attendance record and reliable on-time reporting for work)

  • Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays

  • Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis

  • Must be able to assist with wheelchair transfers and all special service request passengers

  • Supports and adheres to all company policies

  • Ability to communicate and correspond clearly and precisely in English

  • Well groomed

  • G License, with a clean Driver's Abstract



LOCATION:




  • Billy Bishop Toronto City Airport - YTZ










  • May 15, 2018
  • 79-46-59

Instructions

We are sorry, but this opportunity is no longer available.
Close button
Content Loading