Porter Airlines Inc.  Logo

Lead, UX Digital Design

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Proudly serving customers from its headquarters at Billy Bishop Toronto City Airport - one of the most convenient urban airports in the world - Porter’s network includes destinations in Canada and the United States. 

We are an equal opportunity employer, committed to respecting and representing the diverse communities we serve.

Job Details


Porter Airlines is looking for a Lead UX Designer to join our quickly expanding Digital Team. In this position you will work closely with UX/UI Designers, UX Researchers, Business Analysts,Technical Leads, QA Leads and Project Managers to execute end-to-end design solutions for web and mobile. You will be responsible for creativity, quality and delivery of design from concept through implementation.

This position reports directly to the Manager, Digital CX Design and oversees other UX/UI designers.

If you thrive in a fast-paced environment and are interested in the opportunity to own the end-to-end design of engaging, enjoyable experiences that delight our airline travellers we'd love to talk. We are building a world-class design practice and would like you to be a part of it.



  • You are passionate about design and about people.
  • You are organized and analytical and possess a strong business acumen.
  • You love solving problems and thrive under pressure.
  • You are a team player who can work with designers, developers, QA analysts, project managers, and business stakeholders.
  • You are a strategic communicator who tells compelling stories backed by data and qualitative research evidence.
  • You are a life-time learner who seeks learning opportunities and stays current in industry trends, incorporates them into design concepts and shares this knowledge with others.
  • You go beyond what is asked and constantly challenge yourself.


  • Lead and manage design projects from concept through implementation. 
  • Set the stage and keep the path clear for open communication between designers and the development team, stakeholders and peers.
  • Collaborate with digital team members on establishing and maintaining effective processes, which include supporting the digital team members to do their best work.
  • Provide day to day and HR leadership to 3-5 designers.
  • Delegate and coordinate tasks and oversee the activities of the digital team.
  • Provide thoughtful feedback, guidance, support, and encouragement to members of the digital team.
  • Work independently, but know when to raise issues or seek help from managers and others.
  • Present and articulate design decisions to audiences across the organization in a compelling way.
  • Work broadly with product owners, solutions delivery team and technology to break down the business needs into digital solutions that leverage best practices and delight Porter customers.
  • Actively participate in daily scrum, release planning and backlog refinement meetings.
  • Manage scope to ensure product quality and on-time delivery of work. 
  • Responsible for ongoing backlog management in collaboration with Development and QA leads.
  • Collaborate broadly with product owners, solutions delivery team and technology.on removing blockers that stand in the way of delivering projects on time.
  • Exhibit flexibility in work with others.
  • Analyze and improve design and delivery processes across teams.
  • Communicate professionally and purposefully with stakeholders across the organization to continuously improve UX adoption, support, and understanding.
  • Participate in recruiting and hiring of UX/UI designers.
  • Act as a resource for best practice information on the design trends, internal processes and hand-off, design system information and new technologies.
  • Promote a culture of innovation and teamwork.


  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


  • Bachelor degree in a design-related discipline
  • Minimum 5 years professional experience designing for desktop and mobile products preferred.
  • Experience managing design projects, and teams
  • Experience working with key stakeholders to frame and scale design solutions for web and mobile applications/platforms
  • Proficiency with prototyping tools, such as Axure  or Figma, along with good understanding of HTML and CSS 
  • Understanding of the Agile principles / Scrum framework
  • Knowledge of accessibility best practices 
  • Ability to identify and clearly define problems
  • Ability to multitask, attention to detail, ability to demonstrate initiative 
  • Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance own workload
  • Must provide a strong online portfolio demonstrating a proven track record for building and releasing usable digital products from concept to completion.

Our Digital Team is currently working from home. We will be returning back to our Billy Bishop Toronto City Airport (YTZ) office soon and gradually transitioning to a hybrid workplace model that includes a combination of time in the office and work from home. Right now, we have the tools, onboarding program and a great support team to set you up for work from home success!
LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)

  • July 23, 2021
  • 79-01-58


We are sorry, but this opportunity is no longer available.
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