Systems Operations Analyst

Reporting to the Senior Manager, Technology Operations, the Systems Operations Analyst is responsible for delivering operational integrity, stability and reliability to critical systems and applications.

DUTIES AND RESPONSIBILITIES:

• Install, configure and maintain AWS infrastructure and services

• Setup and maintain infrastructure and system monitoring and alerting 

• Deploy, configure and support applications and services on server and serverless infrastructure

• Prepare Change Requests and Methods of Procedures (MOPs) for all work to be performed, and maintain a record of all changes and implementations

• Respond and resolve incidents relating to AWS infrastructure that are affecting services and applications, in accordance with our predefined Service Level Agreements (SLAs), escalating internally or to third-party vendors as required

• Ensure continuous operations of cloud infrastructure through auto-recovery and/or elasticity procedures

• Provide and maintain automated solutions for repetitive ongoing operational tasks and processes.

• Provide automated processes for implementations, system integrations, and routine maintenance

• Work closely with DevOps to provide automated deployment process for applications and services

• Interact, coordinate and work cooperatively with internal stakeholders and third-party application and software vendors for new deployments or to deploy fixes as required

• Work in conjunction with IT Security to ensure adherence to security and compliance requirements

• Work closely with the Information Systems team to build and maintain accurate system, application and infrastructure documentation 

• Provide second level support as required during operational disruptions to the Help Desk team 

• Participate in post incident reporting (PIR) analysis and deploy fixes as necessary

• Participate in after hours, on call rotation

• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Perform other related duties as required

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

SKILLS AND QUALIFICATIONS:

• 2+ years supporting AWS infrastructure and services 

• 2+ year scripting experience

• Experience with implementing, supporting and monitoring servers and applications in both Windows and Linux environments

• Experience integrating applications and systems

• Experience setting up multiple environments for testing and development purposes

• Configuration Management experience an asset

• Infrastructure as code experience an asset

• Ability to work on multiple projects with multiple deadlines

• Excellent collaborator with strong communication skills

• Ability to communicate clearly with business users and project management

• Excellent documentation skills

• Excellent organizational skills & attention to detail

• Strong problem determination and solution skills

• Ability to travel when required (including travel to US destinations)

• Availability to work off hours (including evenings, weekends and holidays) if required 

• Bachelor’s degree or diploma in Information Technology/Computer Systems (or equivalent experience) 

• Mandatory COVID-19 Vaccination

LOCATION: Toronto (250 Yonge Street)