Porter Airlines provides a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., Myrtle Beach, S.C., and Stephenville, N.L.
Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.
WHY CHOOSE PORTER AIRLINES?
Professional Growth
Unlimited Staff Travel Perks inclusive of close family and friends
Medical & Dental Coverage
Paid Training
All equipment provided
Work with a supportive team
Internal growth opportunities
Networking
Potential pay progression after the first six months (performance based)
GROW WITH PORTER!
Porter recently announced an expansion of its network across North America, acquiring up to 80 new Embraer E195 – E2. This growth plan will make Porter a national airline and create incredible opportunities for team members to expand skill sets, work on new projects, and experience our vast network of destinations.
WHO ARE WE LOOKING FOR?
Customer-centric professionals
Self motivated individuals
Problem solvers
Class Start Date: November 15, 2021
FUNCTION: Reporting to the Manager, Call Centre with daily oversight by the Supervisor, Call Centre; the Call Centre Remote Agent is responsible for providing tailored customer reservation and information support that reflect Porter’s flying refined brand and philosophy.
DUTIES AND RESPONSIBILITIES:
Emulate a positive willingness to assist all callers with a first call resolution objective
Adhere to our quality assurance principles of being attentive, being memorable and demonstrating empathy
Provide helpful assistance to general inquiries about Porter’s products and services, destinations, travel related information and VIPorter program
All reservation related duties as they pertain to Porter including making new reservations, changes, cancellations and collecting associated fees
Meet outlined performance metric targets surrounding quality, efficiency, sales and availability adherence
Assist travel agency inquiries and reservations
Problem solve equitably utilizing a resourceful and empowered approach
Administrative duties as required
Reflect and model Porter’s flying refined philosophy in all interactions
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Any other duties as assigned
BEHAVIOURAL COMPETENCIES:
Professionalism: Dealing with high touch executive inquiries and escalations.
Maintain confidentiality at all times: In this role you will have access to sensitive information.
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
Ability to work on a permanent basis in Canada
High school diploma or equivalent is required .
Proficient in all Google Office products including GMail
Proficient in MS product suite ( Spreadsheets and Presentations are part of the role)
Positive customer-focused attitude and attention to detail
Strong verbal communication and interpersonal skills
Ability to communicate in English and French is a requirement
Must have a dedicated & quiet work space at home
Ability to maintain concentration and work effectively from home
Ability to make decisions and meet deadlines while handling multiple responsibilities.
WORKPLACE REQUIREMENTS:
Must have a work area designated at your residence that is in a private and quiet area away from others in your residence and without noise and visible distractions including desk, chair and appropriate hard wired high speed internet connection.
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