Porter Airlines Inc. Logo

Quality Assurance Auditor, Airport Operations

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 

 

Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.

Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

Reporting to the Supervisor, Standards and Quality Assurance, this position is responsible for supporting the development and execution of Airport Quality Assurance and Airport Process Improvement plans. This will involve evaluating, planning and executing quality assurance audits on airports processes and procedures; working with multiple departments to evaluate and implement improvements in airports business processes to improve efficiency and reduce cost; and working with multiple departments to track and execute safety investigations and completion of corrective action assigned to Airport Operations. In addition, this role will compile and analyze airport safety and operational data for reporting purposes and trend analysis.

 

DUTIES AND RESPONSIBILITIES:

 

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Understand, demonstrate and role model Porter’s values to promote a world class learning environment

  • Conduct internal audits encompassing all functions and elements necessary to confirm that Airport Operations is in compliance with regulations and approved manuals 

  • Conduct external vendor audits i.e. De-Icing and Fueling operations

  • Assist in maintaining detailed audit checklists for all functions and elements under the approved manuals and quality assurance plan

  • Conduct activities associated with audit preparation and planning, audit performance, audit reporting, follow-up and closure

  • Investigate, analyze and recommend solutions to resolve identified process gaps

  • Assist in the development, deployment and implementation of processes that drive operational excellence across business units

  • Perform periodic checks to assess the requirement for supplemental training, coaching, enforcement, or procedural changes

  • Conduct thorough investigation of reported safety incidents and hazards in consultation with departmental subject matter experts

  • Liaise with departmental managers to identify and implement the necessary corrective action to safety issues reported to the Safety Management System

  • Track, coordinate, and report on the timelines and progress of investigations and corrective action as they relate to Airport Operations

  • Provides guidance and updates to the Safety Department regarding the progress and completion of investigations, analyses, implementation of corrective action, and audit processes

  • Provide updates to Airport Leadership on the status of the Airports safety response

  • Conduct trend analysis and develop reports on Airport safety and operational performance

  • Assist in developing Operations Bulletins for procedural changes as required

  • Support Operational Excellence Dept. activities as required

  • Other duties as assigned

 

BEHAVIOURAL COMPETENCIES:

 

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

 

QUALIFICATIONS:

 

  • Certified Auditors are preferred

  • Minimum of 2 years in Airport Operations or equivalent experience

  • Impartiality, integrity, tenacity, diplomacy are key attributes

  • Demonstrated knowledge and/or experience in quality management principles, quality assurance, and/or auditing techniques

  • Knowledge of Transport Canada and Canadian Transportation Agency requirements is an asset

  • Strong knowledge of safety management system requirements

  • Knowledge and demonstrated experience of investigation and root cause analysis tools

  • Superior written and verbal communication skills

  • Strong analytical and problem solving skills

  • Background in report creation and distribution is required

  • Proficient in the Google suite of software tools (eg. Docs, Sheets, Slides, Forms, etc.)

  • Ability to prioritize and manage multiple tasks at the same time

  • Highly motivated and self-directed with a keen attention to detail

  • Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment

  • Flexibility and availability to work varied hours including weekends as required

  • Able to travel on short notice for up to one week

  • Able to hold and maintain a valid Passport (required for travel)

  • Able to hold and maintain a valid Restricted Area Identification Card

  • Excellent attendance record

  • Mandatory COVID-19 Vaccination


LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)

  • September 19, 2022
  • 69-86-87

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