Porter Airlines Logo

Customer Service Ambassador Full-Time - Newark (EWR)

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., Myrtle Beach, S.C., and Orlando-Melbourne, Fla.

Job Details

FUNCTION: Reporting to the Supervisor, Customer Service; the Customer Service Ambassador provides additional assistance to Porter passengers as required.  

DUTIES AND RESPONSIBILITIES: 

  • Provide assistance to Porter Special Service Customers including wheelchair passengers
  • Assist our passengers who have special needs (e.g. escorting unaccompanied minors, guiding people with visual impairments)
  • Move and lift bags onto/off of baggage belts; push baggage carts as required
  • Greet and provide general airport directions to passengers with the Porter refined experience and customer service excellence
  • Perform Aircraft Security Sweep as required by TSA
  • Assist in baggage claim area and customs as needed
  • Handle line control during peak check-in times and assist with Kiosks
  • Act as a Welcome Ambassador for our arriving passengers at EWR Airport
  • Assist with re-stocking check in, gate podiums and office, including ensuring tidiness of office space.
  • Assist with catering functions and deliveries
  • Assist with Duty Free operations where required
  • Handle and log Lost and Found items
  • Groom the aircraft to ensure excellent passenger experience
  • Transfer and distribution of wheelchairs
  • Assist with re-stocking check-in and gate positions
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other Duties as assigned 

BEHAVIOURAL COMPETENCIES:

  • Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork - Working collaboratively with others to achieve organizational goals. 
  • Customer Service - Providing service excellence to internal and/or external customers (passengers).
  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards.
  • Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS: 

  • One year of customer service experience is an asset
  • A positive and passionate personality, with the natural ability to communicate with people
  • Experience working in a team dynamic under stressful and busy situations
  • Flexibility to work shift work within the 7 days of the week – early mornings, late evenings, weekends and holidays
  • Able to lift up to 60 lbs/27 kgs repetitively
  • Ability to obtain and maintain full security clearance to the airport
  • The Customer Service Ambassador role is a highly physical one; agents are required to be on their feet for long periods of time

LOCATION: Newark Liberty International Airport - EWR

  • July 13, 2021
  • 67-17-41

Instructions

We are sorry, but this opportunity is no longer available.
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