Maintenance Operations Control (MOC) - Technical Operations

Team: Maintenance

Position: Maintenance Operations Control (MOC) - Technical Operations 

Reports to: Manager, Line Maintenance 

FUNCTION: Reporting to the Manager, Line Maintenance

DUTIES AND RESPONSIBILITIES: 

• Act as the focal point for all technical dispatch status and control of in-service aircraft.
• Oversight of all open deferred defects on the fleet
• Liaise with Duty Manager with regard to any Aircraft On Ground [AOG] aircraft.
• Monitor the performance of in-house and contracted Approved Maintenance Organization [AMO] personnel in the maintenance of Company in-service aircraft for completion of maintenance tasks.
• Arrange hangar facilities for scheduled and unscheduled maintenance on in-service aircraft at the main maintenance base and outstations when required.
• When required, will issue a maintenance release under the authority of Approved Maintenance Organization in accordance with his/her Aircraft Certification Authority [ACA]
• Control the Elementary Work carried out by Flight Crews.
• Responsible to Issue “Deferral Authorization” to Pilots and contracted maintenance in accordance with Company policy and procedures as required.
• Review/monitor recurring defects and advise Manager, Line Maintenance of corrective action/recommendations.
• Other duties as required
• When required, obtain and coordinate documentation for outstation requests
• Utilization of the Safety Management System [SMS] reporting program and adherence to the Safety Policy.

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• A valid Aircraft Maintenance Engineer’s [AME] license issued by Transport Canada.
• Endorsement on Bombardier Q400 aircraft required
• Valid Ontario full ‘G’ drivers licence.
• Aeronautical Radio License issued by Industry Canada
• Possess the ability to obtain necessary security clearances and successfully complete the company screening process.
• Display of leadership skills.
• At least five years relevant experience.
• Possess the ability to make timely and informed decisions