Coordinator, Distribution

Reporting to the Manager, Distribution, this critical to quality role has the responsibility for assisting with corporate client implementations, travel agency commission implementation, key performance indicators and agency sales channel support.

DUTIES AND RESPONSIBILITIES:

• Works with the agency and corporate sales team on a defined Porter contract implementation process for both new and existing clients including modifications

• Co-ordinates and tracks the implementation of milestone activities meeting the needs of relevant internal/external stakeholders including: client contact, yield management and travel agency partners, etc.

• Proactively identifies, and/or escalates any resulting implementation issues to the Corporate and Agency Sales team and Manager, Agency Sales.

• Maintain’s Agency preferred commission levels in Flex Travel Solutions.

• Uses Tableau and Flex Travel Solutions to produce and analyze travel agency trending reports for sales and account management effectiveness.

• Produces scorecard reporting for Preferred agencies to identify trends with specific lines of business within the customer’s overall revenue.

• Assists the Agency Sales Team in the delivery of current Porter product knowledge to both corporate clients and travel agencies.

• Supports Account Executives at preferred partner events and product seminars where required.

• Provides sales support to an assigned group of agency partners.

• Networking at industry events as assigned by Manager, Distribution.

• When required, assists with proactive calls to regional travel agencies to maintain top of mind awareness of Porter product and to develop business relationships.

• Represent Agency Sales team at internal agency related meetings with cross-functional teams such as Revenue Management, Finance, IT, and Commercial planning.

• Participates and contributes by making suggestions and recommendations to Manager,

• Distribution and other customer related functions within Porter, regarding e-ticket policies and procedures to ensure that the agency’s requirements are recognized and to minimize any negative impact on the agency-airline relationship.

• Maintains an accurate record of monthly GDS invoices in Google Drive.

• Coordinates and distributes annual allocation of preferred agency waivers.

• Provides ad-hoc reporting as requested by Manager, Distribution.

• Maintains strict adherence to Porter Code of Ethics and Business Conduct.

• Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

• Any other duties as requested by the Manager, Distribution.

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

• Minimum 3 years of travel industry experience.

• Knowledge of both corporate on-line booking tools and consumer self-serve tools.

• Completion of post-secondary education is preferred.

• Dependability.

• Knowledge of Sabre, Apollo and Amadeus.

• Superior customer service and relationship management skills.

• Ability to prioritize and manage multiple tasks concurrently.

• Excellent organizational skills and attention to detail.

• Ability to work effectively within a team environment and accept direction.

• Superior written and verbal communication skills.

• Knowledge of MS-Office products including Outlook, Excel, Word and PowerPoint.

• Bilingualism (English/French) is an asset.

• Mandatory COVID-19 Vaccination.

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)