Standards Specialist, Catering Operations

The Standards Specialist, Catering Operations is responsible for maintaining catering standards for Porter’s E195-E2 fleet of Aircraft and assists in managing third party catering and last mile relationships. The position is responsible for maintaining the standards at all Porter E195-E2 hubs and outstations. This position reports to the Manager - Catering Operations

DUTIES AND RESPONSIBILITIES:

Team

• Participate with the YTZ Catering department on Catering initiatives

Financial

• Assist the Manager- Catering Operations and Inventory Specialist in forecasting Catering department needs including all perishable and non perishable requirements for Hubs

• Manage and troubleshoot the on board Point of Sale and Buy on board program currently provided by IFCS.

• Assist the Manager - Catering Operations in developing budgets for the E195-E2 fleet

• Assist in monitoring waste from the Reserve Catering offering and the Buy on board program and suggest ways to reduce.

• Reconcile the POS receipts against inventory used on a per flight basis.

Other Duties

• Recommend E195-E2 Galley planning and load adjustments implemented through IFCS software with the Catering Process Senior Specialist

• Assist in amending Catering Manuals for the E195-E2 in conjunction with the Manager - Catering Operations and Senior Catering Process Specialist

• Assist with product development

• Manage product substitutions locally and system wide

• Through the use of IFCS software track and assist in responding to catering complaints initiated through Inflight Cabin .Crew and any passenger complaints

• Through consumption analytics and the Catering process Specialist recommend galley loading changes.and assist in tracking waste

• Identify areas where cost efficiencies can be recognized

• Perform onboard flight checks,

• Perform daily walk inspections with the Last mile provider located at YYZ , other Hubs and occasional travel to out station last mile providers for inspections to ensure SOP compliance

• Provide insight and suggest Buy onboard product alignment

• Ensure product specifications are correct through on site audits

• Coordinate 3rd party microbiological testing

• External correspondence with 3rd Party Catering kitchens, last mile providers and suppliers

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Any other duties as assigned

BEHAVIOURAL COMPETENCIES:

• Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others

• Teamwork - Working collaboratively with others to achieve organizational goals

• Customer Service - Providing service excellence to internal and/or external customers (passengers)

• Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise

• Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards

• Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus

QUALIFICATIONS:

• Solid airline catering background with a minimum of 5 years relevant work experience

• Must be able to obtain and hold required security clearances

• Previous experience required in handling numerous responsibilities and prioritizing workloads

• Knowledge of Food safety and Catering protocols in an airline or an airline Catering Dept

• Must be able to work airport operational hours and rotating shifts when required

• Fluency in French would be an asset

• Superior oral and written communication skills

• Energetic and a self-starter

• Computer skills in Google Workspace and Microsoft Office

• Excellent interpersonal skills

• Ability to travel

• Mandatory COVID 19 Vaccination 

LOCATION: Toronto (Toronto Pearson International Airport YYZ)