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Standards Specialist, Catering Operations

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 

 

Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.

 

Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

                                           

The Standards Specialist, Catering Operations is responsible for maintaining catering standards for Porter’s E195-E2 fleet of Aircraft and assists in managing third party catering and last mile relationships. The position is responsible for maintaining the standards at all Porter E195-E2 hubs and outstations. This position reports to the Manager - Catering Operations

 

DUTIES AND RESPONSIBILITIES:

 

Team

 

  • Participate with the YTZ Catering department on Catering initiatives

 

Financial

 

  • Assist the Manager- Catering Operations and Inventory Specialist in forecasting Catering department needs including all perishable and non perishable requirements for Hubs

  • Manage and troubleshoot the on board Point of Sale and Buy on board program currently provided by IFCS.

  • Assist the Manager - Catering Operations in developing budgets for the E195-E2 fleet

  • Assist in monitoring waste from the Reserve Catering offering and the Buy on board program and suggest ways to reduce.

  • Reconcile the POS receipts against inventory used on a per flight basis.

 

Other Duties

 

  • Recommend E195-E2 Galley planning and load adjustments implemented through IFCS software with the Catering Process Senior Specialist

  • Assist in amending Catering Manuals for the E195-E2 in conjunction with the Manager - Catering Operations and Senior Catering Process Specialist

  • Assist with product development

  • Manage product substitutions locally and system wide

  • Through the use of IFCS software track and assist in responding to catering complaints initiated through Inflight Cabin .Crew and any passenger complaints

  • Through consumption analytics and the Catering process Specialist recommend galley loading changes.and assist in tracking waste

  • Identify areas where cost efficiencies can be recognized

  • Perform onboard flight checks,

  • Perform daily walk inspections with the Last mile provider located at YYZ , other Hubs and occasional travel to out station last mile providers for inspections to ensure SOP compliance

  • Provide insight and suggest Buy onboard product alignment

  • Ensure product specifications are correct through on site audits

  • Coordinate 3rd party microbiological testing

  • External correspondence with 3rd Party Catering kitchens, last mile providers and suppliers

  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Any other duties as assigned

 

BEHAVIOURAL COMPETENCIES:

  • Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others

  • Teamwork - Working collaboratively with others to achieve organizational goals

  • Customer Service - Providing service excellence to internal and/or external customers (passengers)

  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise

  • Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards

  • Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus



QUALIFICATIONS:

 

  • Solid airline catering background with a minimum of 5 years relevant work experience

  • Must be able to obtain and hold required security clearances

  • Previous experience required in handling numerous responsibilities and prioritizing workloads

  • Knowledge of Food safety and Catering protocols in an airline or an airline Catering Dept

  • Must be able to work airport operational hours and rotating shifts when required

  • Fluency in French would be an asset

  • Superior oral and written communication skills

  • Energetic and a self-starter

  • Computer skills in Google Workspace and Microsoft Office

  • Excellent interpersonal skills

  • Ability to travel

  • Mandatory COVID 19 Vaccination 



LOCATION: Toronto (Toronto Pearson International Airport YYZ)

  • November 9, 2022
  • 55-82-04

Instructions

We are sorry, but this opportunity is no longer available.
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