Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel.
Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.
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The Standards Specialist, Catering Operations is responsible for maintaining catering standards for Porter’s E195-E2 fleet of Aircraft and assists in managing third party catering and last mile relationships. The position is responsible for maintaining the standards at all Porter E195-E2 hubs and outstations. This position reports to the Manager - Catering Operations
DUTIES AND RESPONSIBILITIES:
Team
Participate with the YTZ Catering department on Catering initiatives
Financial
Assist the Manager- Catering Operations and Inventory Specialist in forecasting Catering department needs including all perishable and non perishable requirements for Hubs
Manage and troubleshoot the on board Point of Sale and Buy on board program currently provided by IFCS.
Assist the Manager - Catering Operations in developing budgets for the E195-E2 fleet
Assist in monitoring waste from the Reserve Catering offering and the Buy on board program and suggest ways to reduce.
Reconcile the POS receipts against inventory used on a per flight basis.
Other Duties
Recommend E195-E2 Galley planning and load adjustments implemented through IFCS software with the Catering Process Senior Specialist
Assist in amending Catering Manuals for the E195-E2 in conjunction with the Manager - Catering Operations and Senior Catering Process Specialist
Assist with product development
Manage product substitutions locally and system wide
Through the use of IFCS software track and assist in responding to catering complaints initiated through Inflight Cabin .Crew and any passenger complaints
Through consumption analytics and the Catering process Specialist recommend galley loading changes.and assist in tracking waste
Identify areas where cost efficiencies can be recognized
Perform onboard flight checks,
Perform daily walk inspections with the Last mile provider located at YYZ , other Hubs and occasional travel to out station last mile providers for inspections to ensure SOP compliance
Provide insight and suggest Buy onboard product alignment
Ensure product specifications are correct through on site audits
Coordinate 3rd party microbiological testing
External correspondence with 3rd Party Catering kitchens, last mile providers and suppliers
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Any other duties as assigned
BEHAVIOURAL COMPETENCIES:
Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
Teamwork - Working collaboratively with others to achieve organizational goals
Customer Service - Providing service excellence to internal and/or external customers (passengers)
Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards
Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
QUALIFICATIONS:
Solid airline catering background with a minimum of 5 years relevant work experience
Must be able to obtain and hold required security clearances
Previous experience required in handling numerous responsibilities and prioritizing workloads
Knowledge of Food safety and Catering protocols in an airline or an airline Catering Dept
Must be able to work airport operational hours and rotating shifts when required
Fluency in French would be an asset
Superior oral and written communication skills
Energetic and a self-starter
Computer skills in Google Workspace and Microsoft Office
Excellent interpersonal skills
Ability to travel
Mandatory COVID 19 Vaccination
LOCATION: Toronto (Toronto Pearson International Airport YYZ)