Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., and Myrtle Beach, S.C.

Job Description

The Manager, System Operations Control Centre (SOCC) is responsible to the Director, System Operations Control for daily management of the SOCC, as well as the staffing, ongoing training, and regulatory certification requirements of the System Operations Control Centre. The Manager, SOCC also has a dotted-line reporting requirement to the Transport Canada Operations Manager (nominated post-holder) for the oversight of all SOCC regulatory matters.

  • Providing day-to-day administrative, functional, and technical direction to Duty Officers, Dispatchers, and Operations Coordinators on behalf of the Director, System Operations Control
  • Developing, implementing, and enforcing operational control, including standard operating procedures while maintaining all safety, regulatory, and corporate requirements
  • Providing flight operations support through dispatch services including, but not limited to, flight planning, flight watch, weather briefings, and communications as required by CAR section 725.20, applicable sections of the Flight Operations Manual, and the approved Flight Dispatch Manual
  • Liaison with external agencies that affect operational integrity such as, but not limited to NavCanada, Transport Canada, Federal Aviation Authority, Airports, and system vendors
  • Liaison with internal stakeholders such as, but not limited to Technical Operations, Revenue Management, Airport Operations, and Commercial Planning to collaborate on corporate objectives and KPIs
  • Provide leadership and coaching that promotes the professional development of all staff both technically and interpersonally to foster the development of a strong, highly motivated, professional culture within the department
  • Providing work schedules which ensure adequate and efficient SOCC staffing
  • Monitoring and measuring staff performance of SOCC team members through annual reviews
  • Additional Duties and Responsibilities include: 
    • Weight and Balance program development, oversight, and management
    • US and Canadian APIS management
    • Company fuel strategy and aircraft performance efficiency
    • Charter oversight and planning
    • System technology maintenance and training
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Any other duties as assigned by the Director, System Operations Control

Departmental Safety Assurance Managers (DSAMs) from each operational department are responsible for the safety issues that arise in their own functional area. A DSAM has the knowledge and expertise to recommend effective preventative and corrective actions and the authority to assign the appropriate resources where required. As such, you are trained to conduct investigations and causal analysis of hazards, incidents, accidents, or findings of non-conformance. DSAMs are required to demonstrate a commitment to safety management. DSAMs are responsible to:

  • Conduct thorough investigations of reported safety hazards, incidents, and accidents when required and providing thorough documentation of all evidence gathered during the course of investigation to the safety department
  • Identify contributing and root causes of reported safety issues using root cause analysis tools
  • Implement corrective action plans defined by SMS investigation and analysis and the collection of evidence of implementation
  • Conduct objective internal audit of the effectiveness of preventative or corrective action implemented as a result of an SMS investigation when required by the Safety Department
  • Participate in SMS committee as required
  • Achieve key departmental performance indicators determined through safety goal and objective-setting
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  • Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
  • Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
  • People Leadership: Assuming a leadership role in helping others achieve excellent results.
  • Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
  • University Degree or equivalent work experience
  • Operational leadership/management experience
  • Extensive knowledge of Operational Control software systems
  • Intuitive problem solver with outstanding analytical ability to make critical decisions 
  • Proven ability to perform and think clearly in high pressure and technically complex situations
  • Strong people management skills
  • Excellent oral and written communication skills
  • Ability to obtain and maintain security clearance
  • Preferred:
    • Certified Flight Dispatcher certification
    • Certified Check Flight Dispatcher
    • Minimum of 8 years in an airline operations centre
    • Working knowledge of Section 705 of the Canadian CARs
    • Restricted Radio Telephone Operators Certificate
LOCATION: Billy Bishop Toronto City Airport (YTZ)

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