Station Supervisor, Newark

FUNCTION: Reporting to the Station Manager, Newark, the Station Supervisor, EWR acts as a point of contact for all station team members, oversees the day to day operation of the station, and keeps the Station Manager fully informed on all matters.

DUTIES AND RESPONSIBILITIES:

• Provide daily coaching and mentoring to all team members to create and promote engagement, growth, and goal achievement

• Supports and positively reinforces company objectives and new initiatives

• Ensures all station functions are safely and efficiently conducted

• Supports the team and customers during irregular operations ensuring superior customer service is provided to both the internal and external customers

• Responsible for on-time performance, focusing on safety, the customer experience, and regulatory requirements

• Supervises the work performance and grooming standards of the Newark team

• Ensures all employees are trained on regulatory and system requirements specific to their job function and that all training records are accurate and up to date

• Responsible for employee scheduling, payroll, maintaining sick/vacation accruals, and monitoring of overtime to achieve the station budget requirements

• Assist the Station Manager in making recommendations on hiring, promotions and discipline of station team members

• Maintain the Ramp and CSR manuals, ensuring ROB’s and AOB’s are updated and revised as required

• Take an active role in station GSE, ensuring equipment is up and running, preventive maintenance has been completed, record keeping is up to date, and inspection timelines are met

• Primary for the training, record keeping, and hands on completion of aircraft deicing

• Oversee the ordering of station supplies for Catering, Ramp, and Customer Service

• Responsible for ensuring customs compliance of inbound supplies as it relates to the bonded store room and FERM code requirements

• Administrative duties to include new hire paperwork, airport badging, invoice coding, and budget preparation

• Primary contact for station audits by regulatory agencies, ensuring the station is compliant with TSA, Transport Canada, FAA, and Customs

• Motivates and creates team spirit and synergy by coaching and reinforcing contributions of team members

• Provides accurate, timely and constructive feedback and applies disciplinary action as required

• Maintains relationship with Airport Authority by ensuring all airport policies and procedures are adhered to.  Attend monthly Airport Safety Meetings

• Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operation; understand, comply and promote the Company Safety Policy

BEHAVIOURAL COMPETENCIES:

• Concern for Safety:   Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others

• Teamwork:   Working collaboratively with others to achieve organization goals

• Passenger/Customer Service:   Providing service excellence to internal and/or external customers

• Initiative:  Dealing with situations and issues proactively and persistently, seizing opportunities that arise

• Results Focus:  Focusing efforts on achieving high quality results consistent with the organization’s standards

• Fostering Communication:  Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus

• Exemplifying Integrity:  Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community

• Inspiring Others:  Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers

• People Leadership:  Assuming a leadership role in helping others achieve excellent results

• Leading Change:  Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond

QUALIFICATIONS:

• 10 years of experience in customer service and/or ground handling

• 5 years of supervisory experience

• Able to obtain and hold all required security clearances

• College degree or equivalent industry experience

• Able to effectively manage and plan resources, time and people

• Able to work irregular hours

• Able to lead under pressure

• Strong leadership and communication skills
  

• Valid Driver’s license with clean driver’s abstract
  

• Ability to communicate and correspond clearly and precisely in English (Required)

LOCATION: Newark Liberty International Airport - EWR