Porter Airlines Inc. Logo

Station Supervisor, Newark

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., Myrtle Beach, S.C., and Orlando-Melbourne, Fla.

Job Details

FUNCTION: Reporting to the Station Manager, Newark, the Station Supervisor, EWR acts as a point of contact for all station team members, oversees the day to day operation of the station, and keeps the Station Manager fully informed on all matters.


DUTIES AND RESPONSIBILITIES:


  • Provide daily coaching and mentoring to all team members to create and promote engagement, growth, and goal achievement

  • Supports and positively reinforces company objectives and new initiatives

  • Ensures all station functions are safely and efficiently conducted

  • Supports the team and customers during irregular operations ensuring superior customer service is provided to both the internal and external customers

  • Responsible for on-time performance, focusing on safety, the customer experience, and regulatory requirements

  • Supervises the work performance and grooming standards of the Newark team

  • Ensures all employees are trained on regulatory and system requirements specific to their job function and that all training records are accurate and up to date

  • Responsible for employee scheduling, payroll, maintaining sick/vacation accruals, and monitoring of overtime to achieve the station budget requirements

  • Assist the Station Manager in making recommendations on hiring, promotions and discipline of station team members

  • Maintain the Ramp and CSR manuals, ensuring ROB’s and AOB’s are updated and revised as required

  • Take an active role in station GSE, ensuring equipment is up and running, preventive maintenance has been completed, record keeping is up to date, and inspection timelines are met

  • Primary for the training, record keeping, and hands on completion of aircraft deicing

  • Oversee the ordering of station supplies for Catering, Ramp, and Customer Service

  • Responsible for ensuring customs compliance of inbound supplies as it relates to the bonded store room and FERM code requirements

  • Administrative duties to include new hire paperwork, airport badging, invoice coding, and budget preparation

  • Primary contact for station audits by regulatory agencies, ensuring the station is compliant with TSA, Transport Canada, FAA, and Customs

  • Motivates and creates team spirit and synergy by coaching and reinforcing contributions of team members

  • Provides accurate, timely and constructive feedback and applies disciplinary action as required

  • Maintains relationship with Airport Authority by ensuring all airport policies and procedures are adhered to.  Attend monthly Airport Safety Meetings

  • Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operation; understand, comply and promote the Company Safety Policy



BEHAVIOURAL COMPETENCIES:


  • Concern for Safety:   Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others

  • Teamwork:   Working collaboratively with others to achieve organization goals

  • Passenger/Customer Service:   Providing service excellence to internal and/or external customers

  • Initiative:  Dealing with situations and issues proactively and persistently, seizing opportunities that arise

  • Results Focus:  Focusing efforts on achieving high quality results consistent with the organization’s standards

  • Fostering Communication:  Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus

  • Exemplifying Integrity:  Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community

  • Inspiring Others:  Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers

  • People Leadership:  Assuming a leadership role in helping others achieve excellent results

  • Leading Change:  Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond


QUALIFICATIONS:


  • 10 years of experience in customer service and/or ground handling

  • 5 years of supervisory experience

  • Able to obtain and hold all required security clearances

  • College degree or equivalent industry experience

  • Able to effectively manage and plan resources, time and people

  • Able to work irregular hours

  • Able to lead under pressure

  • Strong leadership and communication skills

  • Valid Driver’s license with clean driver’s abstract

  • Ability to communicate and correspond clearly and precisely in English (Required)


LOCATION: Newark Liberty International Airport - EWR

 

  • May 8, 2019
  • 54-84-39

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