Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., and Myrtle Beach, S.C.
FUNCTION: The Station Supervisor, Halifax (YHZ) is a member of the Airport Operations leadership team and is responsible for Porter's safe aircraft turn performance, passenger service experience, ground handling, and team member experience within the station. As part of a rotating schedule, the Station Supervisor provides leadership to the station, together with the Station Manager and another peer Supervisor, seven days a week.
The Station Supervisor, Halifax (YHZ) is a member of the Airport Operations leadership team and is responsible for Porter's safe aircraft turn performance, passenger service experience, ground handling, and team member experience within the station. As part of a rotating schedule, the Station Supervisor provides leadership to the station, together with the Station Manager and another peer Supervisor, seven days a week.
The Station Supervisor is accountable for the station’s consistent execution to defined safety, operational, passenger service and ground handling standards. The Station Supervisor identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. This position works diligently and in conjunction with other departments to achieve a safe and accident-free operation. Regularly engages with team members to foster their commitment to Porter’s success. Constantly seeks ways to drive operational efficiency while supporting team members and passengers.
The Station Supervisor is responsible for building and sustaining a high-performance culture of teamwork, commitment to service and operational reliability throughout the Station, with significant focus on actively developing the team’s ability to safely and consistently achieve our turn targets and provide exceptional customer service.
The highest value activity performed by the Airport Operations team is the turn. To achieve the mandates above, the Station Supervisor’s primary focus should be at the gate to support the team as they execute the turn.
The station leadership team's schedule is assigned in a manner to provide seven day a week coverage with hours targeted at peak operational periods.
DUTIES AND RESPONSIBILITIES:
o Ensuring the appropriate team members are assigned to the turn, drawing from other areas of the station operation if need be;
o Ensuring that the necessary equipment required for the turn is available and serviceable;
o Ensuring cross-functional alignment between various departments to enable the turn.
BEHAVIOURAL COMPETENCIES:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
People Leadership: Assuming a leadership role in helping others achieve excellent results.
Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
QUALIFICATIONS:
LOCATION: Halifax Stanfield International Airport - YHZ