Porter Airlines Logo

Customer Service Representative - FBO

Company Description

Porter Airlines provides a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.


The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., Myrtle Beach, S.C., and Stephenville, N.L.

Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

FUNCTION: Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our passengers while providing operational support to other team members.   



  • Project a professional manner with an emphasis on customer service and hospitality 

  • Ensure compliance with the grooming and uniform standards of the company 

  • Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service

  • Ensure his/her duties are carried out in accordance with company policies.   

  • Provide prompt, professional and courteous service to customers in a personalized and refined manner.

  • Data entry of aircraft fuel quantities into database

  • Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)

  • Occasionally driving customers to and from the terminal

  • Develop a positive working relationship with team members and passengers

  • Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements

  • Ensure fuel and service orders are fulfilled in a timely manner 

  • Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions

  • Provide air/ground communications using a Unicom radio

  • Administrative duties including basic filing and organization of passenger records and files

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Other administrative duties as assigned


  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals. 

  • Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focused: Focusing efforts on achieving high-quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.



  • Ability to handle stress well and work under pressure. 

  • Ability to obtain necessary security clearances

  • Ability to obtain Restricted Radio Operators Certificate

  • Ability to work on a permanent basis in Canada

  • Work rotating shifts including days, afternoons, evenings, weekends, and holidays

  • Dependability (must possess a clear attendance record and reliable on-time reporting for work

  • G2 or G class license (or out of province equivalent) with a clean Driver's Abstract

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-DNI

  • October 1, 2021
  • 49-65-91


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