Analyst, Flight Operations Systems

FUNCTION: Reporting to the Manager, Airline Systems, this position takes part in Porter initiatives from conception to post production. As part of a small but growing team, you will play a key role in enabling Porter’s rapidly growing business environment through technology by integrating Porter’s Flight Operations Systems with other key corporate systems such as Reservations, Finance, CRM and the Web, as well as exposing and enhancing the functionality available through the Flight Operations system.

DUTIES AND RESPONSIBILITIES:

• Work with the Operations teams to identify, define and document critical path requirements

• Work with Technology team to translate the company needs into detailed requirements while applying and customizing existing technology to meet those needs

• Maintain and support multiple projects and deadlines

• Serve as a direct point of contact for all system related requirements surrounding operations

• Document organization's direction, structure, business processes and requirements for various company- wide projects

• On-going participation in the phased Porter Systems deployment and roll-out including establishing product requirements, solution design, documentation, implementation and training deliverables

• Responsible for analyzing and identifying strengths and weaknesses of Porter’s business processes and suggest areas of improvement 

• Continuously analyze the competition to ensure Porter’s position is above satisfactory 

• Work with team management to ensure fiscally successful projects

• Suggest areas for improvement in internal processes along with possible solutions 

• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Any other duties as requested by the Manager, Airline Systems

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

• People Leadership: Assuming a leadership role in helping others achieve excellent results.

• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS:

• Experience (3+ years) with a Flight Operations software and their different functions (Flight Planning, Crew tracking, Flight management). NavBlue systems experience preferred with focus on crew management

• Bachelor’s degree in computer science or engineering (or equivalent) preferred 

• Experience implementing, supporting and enhancing Flight Operations, Crew Management, Planning and Scheduling modules at an airline

• Experience integrating Operations applications to a variety of other applications including Finance, CRM, Maintenance, etc.

• Ability and experience setting up multiple environments for testing and development purposes

• Ability to work on multiple projects with multiple deadlines

• Ability to communicate clearly with business users and project management

• Ability to innovate and provide functional applications with intuitive interfaces

• Ability to construct user guides and documentation

• Listens to others and is open to input from team members

• Clearly articulate ideas and thoughts verbally

• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional

• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs

• Experience with office productivity tools, such as Excel, PowerPoint, Word

• Excellent organizational skills & attention to detail

• Ability to work effectively within a team environment and accept direction
  Mandatory COVID-19 vaccination