Manager, Airport Operations and Analysis

FUNCTION:

The Manager, Airport Operations Planning, Analysis, and Administration is a member of the Airport Operations leadership team that enables departmental leaders to deliver operational and financial performance as well as the passenger service experience.

The Manager fulfills the planning, analysis, and administration functions for all aspects of Porter’s airport operations, including passenger service, ramp operations, aircraft catering, and training.  Works cross-functionally to eliminate barriers to enable departmental leaders to reduce delays. Works diligently to achieve a safe and accident-free operation. Meets defined financial performance targets. Constantly seeks ways to drive operational efficiency while supporting team members and passengers.

Works cross-functionally and with both internal and external stakeholders to ensure airport management and team members have the necessary tools, training, processes and resources to achieve the team’s targets and metrics.

Contributes to the building and sustaining of a high-performance culture of teamwork and commitment to service and operational reliability throughout Airport Operations, with significant focus on actively developing the planning, analysis, and administrative capabilities of the group’s management team.

The Manager is engaged in airport operations across the network, with a focus on process and performance improvement.

DUTIES AND RESPONSIBILITIES:

• Builds planning and analysis models to improve performance and efficiency, and to establish business cases for the necessary investments to reach and sustain operational performance targets.

• Handles special assignments related to operational performance and performance improvement, efficiency, business development, long range planning and other strategic opportunities.

• Oversee the scheduling practices of hourly employees for all departments within Airport Operations.  Working with department and station managers, develop departmental schedules and vacation planning to ensure an efficient use of company resources.

• Create, maintain and monitor controls to proactively test scheduled hours against budget hours to ensure that schedules conform with authorized resources prior to those schedules being released to Team Members.  Identify and implement schedule adjustments to amend schedules that expend more resources than budget.

• Participates in Corporate Projects as Airport Operations subject matter expert to ensure thorough implementation of initiatives and deliver value-driving projects.

• Working with Director, Airport Operations, ensures third party suppliers that support Airport Operations achieve financial, operational and passenger service targets and seeks ways to contain and/or reduce these costs over time while maintaining those targets.

• Works with station leaders, Porter GSE Maintenance and third party suppliers to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support Airport Operations. Develops near-term and long-term fleet plans, including operational and CAPEX budgets.

• Works closely with department leaders and People & Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support operational reliability and service targets while ensuring the most efficient scheduling of resources that achieves budgeted labour costs. 

• Participate in Airport Operator Committee meetings as required.

• Accountable for Airport Operations departmental administration.

• Accountable for the maintenance of network wide inventory, equipment and supply management.  Create and maintain a replenishment procedure to eliminate inventory shortages.

• Accountable for ensuring vendors are on-boarded and invoices (including charges on corporate credit cards) are coded and paid in a timely manner.

• Supports and maintains a climate that attracts, retains, and motivates top talent

• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

• Other duties as assigned.

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

• People Leadership: Assuming a leadership role in helping others achieve excellent results.

• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS:

• Demonstrated planning and analysis skills

• Ten years of experience in leading operations

• Able to obtain and hold all required security clearances.

• University degree or equivalent industry experience

• Able to effectively manage and plan, resources, time and people

• Able to lead under pressure 

• Strong leadership and communication skills

• Travel required