Porter Airlines Logo

Station Operations Coordinator (Fixed-Term, Part-Time)

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., Myrtle Beach, S.C., and Orlando-Melbourne, Fla.

Job Details

FUNCTION: Reporting to the Lead, SOCC, with “day of operation” reporting to the Duty Officer, this position is responsible for working closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities across Porter’s entire network. The Station Operations Coordinators, working in conjunction with a Flight Dispatcher, are responsible for the timely dissemination of clear and concise operational information across the organization, particularly during irregular operations. 

 

DUTIES AND RESPONSIBILITIES:

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations understand, comply and promote the Company Safety Policy

  • Encourage a proactive safety culture

  • Understand, demonstrate and role model Porter’s values, while ensuring a commitment to safety and promoting a world-class working environment.

  • Actively monitor the daily flight schedule and maintain awareness of ongoing operational challenges in order to anticipate delays, cancellations and other schedule disruptions

  • Advocate for changes that benefit passenger experience, schedule integrity, and on-time performance

  • Support operational decision making by providing insight into issues of operational context through close coordination with stations, departments, and external agencies

  • Coordinate operational activities across the Porter network and assist with contingency and recovery planning during major irregular operations (IROPs) events

  • Implement changes to the flight schedule through direct manipulation of flights in New Skies programs

  • Under the direction of the SOCC Duty Officer, communicate changes to the flight schedule and operational plan clearly and concisely

  • Coordination of IROPs events, including the provision of passenger transportation, security, and customs for local and remote diversions

  • Responsible to ensure passengers are provided adequate notification of flight disruptions and cancellations to their itinerary through Rebook Pump

  • Maintain thorough knowledge of Company policies and procedures as well as Transport Canada regulations and those of other domestic and international regulatory agencies

  • Provide procedural guidance and routine technical support to front-line agents and coordinate system outage response and transition to manual or backup procedures

  • Process delay reports and participates in the delay code audit and reconciliation process

  • APIS/API reconciliation and communication with the US Department of Homeland Security, CBP and CBSA. Assist with investigation and resolution of DHS violations and API data quality issues to avoid significant fines against the Company

  • Other duties as assigned by the Lead, SOCC, or designate

 BEHAVIOURAL COMPETENCIES:

  • Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork - Working collaboratively with others to achieve organizational goals. 

  • Customer Service - Providing service excellence to internal and/or external customers (passengers).

  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards.

  • Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus

QUALIFICATIONS:

  • Minimum of 2 years in Airport Operations or equivalent experience/education

  • Superior written and verbal communication skills

  • Ability to prioritize and manage multiple tasks at the same time

  • Highly motivated and self-directed with a keen attention to detail

  • Ability to adapt quickly to new situations, problem solve and affect positive change in a fast-paced, dynamic environment

  • Able to hold a valid Restricted Area Identification Card

  • Excellent attendance record

  • Airline operational background and appreciable experience with New Skies/Sky Speed and Sabre Movement Control systems is preferred

LOCATION: Billy Bishop Toronto City Airport - YTZ

  • September 3, 2019
  • 44-71-69

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