Supervisor, Maintenance Quality Assurance

Reporting to the Manager, Maintenance Quality Assurance, this position supports Porter’s Approved Maintenance Organization by performing functions related to the Quality Assurance Program.

DUTIES AND RESPONSIBILITIES:

• Support the Manager, Maintenance Quality Assurance in the effective daily management of the Quality Assurance Program Audit Schedule 

• Communicate the requirement for Audit Schedule changes and extensions to the Maintenance, Maintenance Quality Assurance 

• Organize and lead internal audits encompassing all functions and elements necessary to confirm that the Approved Maintenance Organization and Air Operator certificates are in compliance with applicable regulations and approved manuals 

• Organize and lead external audits of third parties including but not limited to maintenance arrangements, manufacturers and overhaul/repair facilities 

• Monitor activities associated with audit preparation and planning, audit performance, audit reporting, follow-up and closure

• Review completed audit checklists and formal audit reports prepared by Quality Assurance Technicians and Quality Assurance Specialists prior to submission to the Manager, Maintenance Quality Assurance 

• Provide mentorship and guidance to departmental Auditors 

• Track corrective and preventative action plans designed to treat findings originating from the Quality Assurance Program and Technical Operations related SMS files 

• Implement improved trend analysis of Quality Assurance Program outputs and make recommendations to the Manager, Maintenance Quality Assurance and Director, Maintenance for program enhancements 

• Participate in regular departmental meetings

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

• People Leadership: Assuming a leadership role in helping others achieve excellent results.

• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS:

• University degree or equivalent experience in Technical Operations or Quality Assurance required 

• Excellent working knowledge of the Canadian Aviation Regulations with particular regard to CAR 573.06 and 706.12 including all associated standards 

• Certified Auditors preferred 

• Demonstrated knowledge of quality assurance, quality management principles, and audit techniques 

• Ability to work independently and as part of a cohesive unit

• Ability to manage time effectively in a fast-paced work environment

• Proven leadership skills with the ability to foster learning 

• Superior written and verbal communication skills, with a keen eye for detail 

• Strong analytical and problem solving skills 

• Ability to secure and maintain restricted airport security clearance 

• Must maintain a valid passport and be able to travel when required

• Mandatory COVID-19 Vaccination