34-89-59

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., and Myrtle Beach, S.C.

Job Description

FUNCTION: Reporting to the Vice President, Digital, Loyalty and Solutions Delivery, the Manager, Solutions Delivery is to lead Porter’s enterprise-wide Solutions Delivery practice (PMO) in support of the organization’s corporate objectives including yearly planning, on-going reporting, managing the team and leading programs as required.

DUTIES AND RESPONSIBILITIES: 
  • Lead the project managers in working with cross-functional teams to implement programs throughout the organization. The team will be involved in all aspects of the program from program definition and scoping to program roll out
  • Leads the yearly corporate planning and prioritization process and monthly corporate status meeting
  • Works with the shared services team to understand ongoing resource availability and constraints
  • Manages and evolves project delivery processes and tools including templates and project planning tools to ensure the group meets project management best practices
  • Lead and mentor a team to include Project Managers and Service Delivery Analyst
  • Lead specific programs as required
  • Collaborate with leaders within the organization to identify and initiate process and service improvement programs
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

BEHAVIOURAL COMPETENCIES:
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  • Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
  • Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
  • People Leadership: Assuming a leadership role in helping others achieve excellent results.
  • Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS: 
  • 6+ years of experience as a program manager working with cross-functional teams or programs
  • 2+ years managing a Project Management Office (PMO)
  • A bachelor’s degree is required; however a master’s degree is an asset
  • Ability to provide cross-functional leadership for multiple high-profile technology and business initiatives at one time and the ability to provide steady leadership and mentorship to team members in a fast-paced, ever-changing, deadline-driven environment
  • Experience leading process and service improvement teams or programs
  • Must be highly proactive, have extensive program-solving abilities and possess critical and strategic thinking skills
  • Strong ability to be highly influential, self-aware and have keen instincts to drive positive change, keeping in mind what is best for the organization
  • Ability to lead an organization through change and get organization buy-in for new processes and procedures
  • Must have excellent writing, speaking and presentation skills
  • Must be able to distill complex concepts into easily understood requirements and product visions
  • Airline experience is preferred

LOCATION: Billy Bishop Toronto City Airport (YTZ)

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