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Technology Operations Analyst

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 

 

Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.

 

Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

FUNCTION: Reporting to the Manager, Technology Operations, the Systems Operations Analyst (SOA) is responsible for data centre maintenance and upkeep, on-going daily operations performance and availability, as well as network monitoring. They control production operational integrity and reliability for all critical systems, with particular emphasis to systems that pertain to business continuity. Additionally, the SOA is responsible for analyzing incidents on these systems post-crisis and deploying fixes as necessary.

 

DUTIES AND RESPONSIBILITIES:

  • Ensure operational integrity and performance of AWS infrastructure 
  • Ensure continuous operations of cloud infrastructure through auto-recovery and/or elasticity procedures 
  • Provide automated processes for implementations, system integrations, and routine maintenance 
  • Provide and maintain automated (scripted) solutions for repetitive ongoing operational tasks and processes. 
  • Provide and maintain system and application monitoring, alerting and metric gathering 
  • Actively participate in the deployment of Porter server infrastructure and applications within AWS and on premise solutions 
  • Respond to incidents that affect the Porter server infrastructure and applications within AWS and on premise solutions, escalating internally or to third-party vendors as required
  • Interact with third-party application and software vendors for new deployments or to deploy fixes as required 
  • Work closely with the DevOps and Security teams to develop automated solutions where possible, while maintaining reliability and adherence to security and compliance requirements 
  • Work closely with the Information Systems team to provide a smooth, automated, implementation and deployment process of their applications. 
  • Build and maintain accurate system, application and infrastructure documentation
  • Provide second level support as required during operational disruptions to the Help Desk team 
  • Responsible for analyzing and/or preparing Change Requests and Methods of Procedures (MOPs) for all work to be performed and maintaining a record of these requests.
  • Participate in post incident reporting (PIR) analysis and preparation. 
  • Participate in after hours, on call rotation 
  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy 
  • Perform other related duties as required.

 

BEHAVIOURAL COMPETENCIES:

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

 

QUALIFICATIONS:

  • Experience with AWS and cloud technologies 
  • Experience supporting technology operations systems (servers, applications)
  • Experience implementing, supporting and enhancing technology systems
  • Experience integrating applications and systems 
  • Ability and experience setting up multiple environments for testing and development purposes 
  • Ability to work on multiple projects with multiple deadlines 
  • Excellent collaborator with strong communication skills 
  • Ability to communicate clearly with business users and project management
  • Ability to construct user guides and documentation 
  • Proposes solutions or alternatives to problems 
  • Excellent organizational skills & attention to detail 
  • Strong problem determination and solution skills 
  • Scripting skills are a definite asset 
  • Ability to travel when required (including travel to US destinations) 
  • Availability to work off hours (including evenings, weekends and holidays) if required 
  • Bachelor’s degree in computer science or engineering (or equivalent experience).
  • Mandatory COVID-19 vaccination

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)

  • October 22, 2021
  • 33-16-16

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