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Maintenance Quality Assurance Technician

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 


Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.


Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

Reporting to the Supervisor, Maintenance Quality Assurance, the Quality Assurance Technician supports Porter’s Approved Maintenance Organization by performing functions related to the Quality Assurance Program.  


  • Conduct internal audits encompassing all functions and elements necessary to confirm that the Air Operator is in compliance with regulations and approved manuals under the Approved Maintenance Organization (AMO) and Air Operator Certificates (AOC) 

  • Conduct external vendor audits associated with Maintenance Arrangements, Manufacturers and Overhaul/Repair Facilities, etc. 

  • Assist in maintaining detailed audit checklists for all functions and elements under the approved manuals

  • Conduct activities associated with audit preparation and planning, audit performance, audit reporting, follow-up and closure 

  • Conduct SMS investigations  including root cause analysis and the development of corrective action plans 

  • Support Supervisor, Maintenance Quality Assurance in review of audit findings for trend analysis 

  • Attend Maintenance Quality Assurance team meetings and Quarterly Audit Schedule meetings 

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy 

  • Other tasks as assigned.


  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


  • 1 to 3 years of quality assurance or auditing experience

  • Post-secondary education in a related field, or equivalent education/ experience 

  • Experience in the aviation industry and/or experience as an Auditor 

  • Excellent knowledge of Transport Canada Canadian Aviation Regulations  

  • Demonstrated knowledge and/or experience in quality management principles, quality assurance, and/or auditing techniques 

  • Effective communication (written and verbal) and organizational skills; keen attention to detail 

  • Excellent analytical and problem solving skills 

  • Ability to use computer applications such as MS Word, MS Excel, etc. 

  • Ability to obtain and maintain necessary airport security clearance 

  • Must maintain a valid passport and be able to travel when required   

  • Mandatory COVID-19 Vaccination


LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ) 


  • October 12, 2022
  • 32-87-16


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