Company Description

Porter Airlines provides a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.


The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., Myrtle Beach, S.C., and Stephenville, N.L.

Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Description

FUNCTION: The Manager, Technical System Operations Control is responsible to the Director, System Operations Control for daily management of the SOCC, as well as the staffing, ongoing training, and regulatory certification requirements of the System Operations Control Centre. The Manager, SOCC also has a dotted-line reporting requirement to the Transport Canada Operations Manager (nominated post-holder) for the oversight of all SOCC regulatory matters.



  • Providing day-to-day administrative, functional, and technical direction to Duty Officers, Dispatchers, and Operations Coordinators on behalf of the Director, System Operations Control

  • Ensure safe operations, compliance with the Canadian Aviation Regulations, and enforcing operational control, through the maintenance and development of standard operating procedures and the approved Flight Dispatch Manual

  • Developing, upgrading, and implementing the System Operations Control Centre’s tools, applications, software, and hardware systems

  • Providing flight operations support through dispatch services including, but not limited to, flight planning, flight watch, weather briefings, and communications as required by CAR section 725.20, applicable sections of the Flight Operations Manual and Flight Dispatch Manual

  • Liaison with external agencies that affect operational integrity such as NavCanada, Transport Canada, Federal Aviation Authority, Airports, and system technology vendors

  • Provide leadership and coaching that promotes the professional development of all staff both technically and interpersonally to foster the development of a strong, highly motivated, professional culture within the department

  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Any other duties as assigned by the Director, System Operations Control




  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

  • Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

  • Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

  • People Leadership: Assuming a leadership role in helping others achieve excellent results.

  • Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.



  • Operational leadership/management experience

  • University Degree or equivalent work experience

  • Active Flight Dispatcher 

  • Knowledge of Operational Control applications, software, and hardware systems

  • Intuitive problem solver with outstanding analytical ability to make critical decisions  

  • Proven ability to perform and think clearly in high pressure and technically complex situations

  • Strong people management skills

  • Excellent oral and written communication skills

  • Ability to obtain and maintain security clearance

  • Working knowledge of Section 705 of the CARs 

  • Restricted Radio Operators Certificate



LOCATION: Billy Bishop Toronto City Airport (YTZ)


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