Trainer, Technical Operations

Reporting to the Supervisor, Training, Systems Support, this position supports Porter’s Approved Maintenance Organization by performing functions related to the Technical Operations Training Program and Approved Training Organization. 

DUTIES AND RESPONSIBILITIES:

• Research and develop technical ATA course modules for the Embraer ERJ 190-400, E195-E2 in support of Porter’s Approved Training Organization

• Write user-friendly course syllabus and detailed Instructor notes to ensure presentation continuity between all instructors

• Create written exams for type endorsement training based on the requirements contained with the Canadian Aviation Regulations, Standard 566

• Deliver theoretical and practical type endorsement training for the Embraer ERJ 190-400, E195-E2

• Future development of technical ATA course modules for the DeHavilland DHC-8-400 type endorsement

• Develop aircraft technical familiarization courses for internal delivery and delivery to third party MROs

• Develop, coordinate, and conduct initial, recurrent, upgrade and additional training programs to the Technical Operations team, with focus on the Line Maintenance team and Base Engineers

• Adhere to policies, processes and procedures contained within the Technical Operations Training Control Manual

• Assist with course and class administration within the Learning Management System (LMS)

• Ongoing training development in areas such as AME/ACA/Lead/MOC upgrades, RAAS and AMOS training, aircraft system maintenance, troubleshooting, line maintenance operations, aircraft maintenance documentation, etc.

• Provide letters of recommendation to the Manager, Maintenance Quality Assurance and Director, Maintenance for the upgrade of team members

• Liaise with the Training Coordinator and Supervisor, Training Systems Support to ensure authorization cards reflect accurate categories and limitations

• Promote current policies and procedures defined in the Maintenance Policy and Maintenance

• Control Manuals and incorporated Detailed Procedures Documents

• Revise existing procedures and generate new processes to enhance safety, knowledge and efficiencies based on the outcome of the Quality Assurance Program and Safety Management System

• Participate in regular departmental meetings

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

• A college diploma in aircraft maintenance from a Transport Canada approved educational facility

• Holder of an Aircraft Maintenance Engineer (AME) licence

• DHC-8-Q400 endorsement preferred

• Embraer experience an asset, E190 family

• A minimum of five years’ experience working within an Approved Maintenance Organization

• Experience working within a leadership capacity an asset (e.g. Maintenance Operations Coordinator, Lead Aircraft Certification Authority, etc.)

• Experience in learning and adult learning facilitation is an asset

• Highly knowledgeable of the DHC-8-Q400 as well as Approved Maintenance Organization and Air Operator processes, and possess the ability to present their subject in an effective manner

• Excellent working knowledge of the Canadian Aviation Regulations with particular regard to CAR

• 573.06 and 706.12 including all associated standards

• Proficient computer skills with the ability to generate published documents

• Ability to work independently and as part of a cohesive unit

• Ability to manage time effectively in a fast-paced work environment

• Proven leadership skills with the ability to foster learning

• Superior written and verbal communication skills, with a keen eye for detail

• Experience working with technology to improve user experience: design, user-interface, and help refine content and create visuals and diagrams for technical support content

• Proven ability to quickly learn and understand complex topics

• Ability to secure and maintain restricted airport security clearance

• Must maintain a valid passport and be able to travel when required

• Mandatory COVID 19 Vaccination

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)