UX Analyst

TEAM: Digital, Loyalty and Solutions Delivery

POSITION: UX Specialist

Reports to: Manager, CX Digital Design

Function:

Duties and Responsibilities:

• Work with stakeholders to breakdown their business needs into digital solutions that leverage best practices and delight our users.
• Solid experience in leveraging consumer insights and the ability to turn data into insightful findings and business recommendations.
• Develop measurement plans, ensuring data integrity and provide recommendations for our internal teams.
• The ability to understand the needs of multiple stakeholders, teams and targets and marry those needs with digital needs.
• Develop use cases to support the definition and design of applications
• Communicate designs using diagrams, flows, detailed specs, and interactive prototypes
• Evaluate interfaces, for example with usability tests, heuristic evaluations or solicit internal stakeholder feedback.
• Research and propose new product features
• Collaborate with designers to create UX / UI workflows based on research
• Develop and present ideas to internal and external stakeholders
• Create detailed requirements and define user stories
• Collaborate with team members to clarify requirements and achieve the right balance of scope and schedule
• Collaborate with product owners and technology to perform a gap analysis
• Help troubleshoot, test and document escalated issues
• Create materials to help train additional teams on new functionality
• Actively participate in Porter’s Safety Management System (SMS) including,  reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as assigned by the Manager, CX Digital Design

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS AND EXPERIEINCE:

• Degree in Computer Science, Business, Design or equivalent
• Diploma in business analysis, user-experience or interactive design
• Knowledge of user-centric design
• Experience in mobile or desktop application design (wireframes, storyboards, workflows)
• Experience with prototyping tools (Axure, Sketch or equivalent)
• Knowledge of UX validation methods (usability tests, heuristic evaluations)
• Ability to multitask, attention to detail, ability to demonstrate initiative and perform tasks with minimal supervision
• Ability to work in teams with UX/UI designers, developers and other stakeholders
• Resilience to work across a number of projects with a variety of team members and balance own workload
• Good communicator
• Knowledge of airline or travel industry an asset