Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., and Myrtle Beach, S.C.
FUNCTION: Reporting to the Lead, Duty Officer, the Duty Officer is responsible for overseeing all flight and ground operations while considering all factors affecting aircraft maneuverability such as, meteorological conditions, maintenance, load planning, and communication.
DUTIES AND RESPONSIBILITIES:
Supervise System Operations Control Centre (SOCC) personnel while on duty
Motivate and engage team members by establishing an inclusive environment that encourages respectful and professional interactions at all times
Communicate positively and effectively to all team members; encouraging their participation in decisions affecting them
Oversee and manage the company’s flight and ground operations while on duty
Plan, direct, coordinate and communicate daily operational activities to all relevant Porter departments and outstation personnel
Liaise with government and airport authorities as it pertains to operational matters that occur while on shift
Responsible for the overall management and assignment of flights to be operated
Manage the delaying and cancellation of flights
Manage the recovery of the flight schedule during IROPS + 48 hours ahead
Analyze weather and ATC conditions to formulate plans to maintain schedule integrity
Ensure the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations and any such details that may affect the operation
Ensure aircraft assignment that complies with MEL, corporate and maintenance requirements
Initiate the Porter Emergency Response call out when required
Coordinate the schedule for the SOCC
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
All other duties as assigned by the Manager, SOCC
SAFETY RESPONSIBILITIES:
Departmental Safety Assurance Managers (DSAMs) from each operational department are responsible for the safety issues that arise in their own functional area. A DSAM has the knowledge and expertise to recommend effective preventative and corrective actions and the authority to assign the appropriate resources where required. As such, you are trained to conduct investigations and causal analysis of hazards, incidents, accidents, or findings of non-conformance. DSAMs are required to demonstrate a commitment to safety management. DSAMs are responsible to:
Conduct thorough investigations of reported safety hazards, incidents, and accidents, when required and providing thorough documentation of all evidence, gathered during the course of an investigation to the safety department.
Identify contributing and root causes of reported safety issues using root cause analysis tools.
Implement corrective action plans defined by SMS investigation and analysis and the collection of evidence of implementation.
Conduct objective internal audit of the effectiveness of preventative or corrective action implemented as a result of an SMS investigation when required by the Safety Department.
Participate in SMS committee as required.
Achieve key departmental performance indicators determined through safety goal and objective-setting.
BEHAVIOURAL COMPETENCIES:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
Minimum of two (2) years in an airline operations centre or two (2) years’ experience as a Type A certified Dispatcher
One year supervisory or lead experience preferred
Working knowledge of CARs 705
Restricted Radio Telephone Operators Certificate
Ability to communicate effectively (written, oral, presentation) with all levels of the organization
Strong people manager and coach
Ability to multi task and manage numerous priorities at once
Working knowledge of Health and Safety practices, SMS and other relevant legislation
Ability to hold and maintain all required security clearances
Decision maker with strong planning skills and execution abilities
Excellent time management and organizational skills