Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating® and also rated as Best Regional Airline in North America by Skytrax.
The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston, Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.
FUNCTION: Reporting to the Manager, Learning & Development, this position is responsible for assisting in the development, implementation, and maintenance of company policy and Airport Operations procedures. The role also involves developing and conducting training courses as well as facilitating training workshops based on operational requirements. This position will support the development and execution of the Airports Quality Assurance Program to ensure compliance with company policies and procedures.
DUTIES AND RESPONSIBILITIES:
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Understand, demonstrate and role model Porters values, to promote a world class learning environment
Conduct investigations and root cause analysis of Airport safety issues identified through the Porter Safety Management System
Develop, and implement corrective action identified through Porter’s Safety Management System as it relates to Airport Operations
Provide training, coaching, and mentoring, to instructors and station trainers
Develop standardized syllabus and training lessons for initial, recurrent, and regulatory training of Airport Operations teams including Customer Service, Ground Operations and Call Centre
Develop and facilitate training workshops on new procedures for various client groups
Design e-learning courses to effectively deliver online training through the companies Learning Management System (LMS)
Support the administration of Porter’s Learning Management System for the Airport Operations teams
Measure results of training using appropriate methods for determining participant reaction, amount of learning, retention, and ability to demonstrate new skills
Conduct initial and recurrent training of Airport Operations team members as required
Research new training materials and programs
Standardize and maintain employee training records
Communicate and coordinate with various departments on project development and implementation
Perform periodic checks to assess Airport Operations team members compliance with policies and procedures and identify requirement for supplemental training
Responsible for updating and maintaining Operational Manuals
Develop and issue Operational Bulletins for procedural changes and updates
Responsible for incorporating procedural changes into all applicable training programs
Assist with classroom management and conduct performance related meetings and apply disciplinary action as required
Conduct training of new and returning employees for station openings and restarts, providing additional support as required
Coordinate training events including booking flights, hotels and training space
Support the development and execution of a quality assurance program including audit preparation and planning, audit performance, audit reporting, follow-up and closure
Ensure that internal audits are carried out on a regular basis using procedures laid out in the Airports Quality Assurance Plan
Conduct external vendor audits associated with De-Icing and Fueling operations
Assist in maintaining detailed audit checklists for all functions and elements under the Airports Quality Assurance Plan
Support the Manager, Learning and Development in review of audit findings for trend analysis
Other duties as required
BEHAVIOURAL COMPETENCIES:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
University or College Diploma preferred
Minimum of 3 years in Airport Operations or equivalent experience
Training and Adult Facilitation experience is an asset
Demonstrated knowledge and/or experience in quality management principles, quality assurance, and/or auditing techniques
Knowledge of Transport Canada and Canadian Transportation Agency requirements is an asset
Superior written and verbal communication skills
Ability to prioritize and manage multiple tasks at the same time
Highly motivated and self-directed with a keen attention to detail
Excellent interpersonal and communication skills with the capacity of establishing respect and credibility through actions
Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment
Flexibility and availability to work varied hours including weekends as required
Able to travel on short notice for up to four weeks
Able to hold and maintain a valid Passport (required for travel)
Able to hold and maintain a valid Restricted Area Identification Card
Able to hold and maintain appropriate work permits for US station training
High proficiency in Windows based applications, Word, Excel, PowerPoint
Excellent attendance record
LOCATION:
Billy Bishop Toronto City Airport (YTZ)