Porter Airlines Logo

Supervisor, Learning and Development

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating® and also rated as Best Regional Airline in North America by Skytrax.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston, Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.

Job Details

FUNCTION: Reporting to the Manager, Learning & Development, this position is responsible for assisting in the development, implementation, and maintenance of company policy and Airport Operations procedures. The role also involves developing and conducting training courses as well as facilitating training workshops based on operational requirements. This position will support the development and execution of the Airports Quality Assurance Program to ensure compliance with company policies and procedures.

 

DUTIES AND RESPONSIBILITIES:

 

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Understand, demonstrate and role model Porters values, to promote a world class learning environment

  • Conduct investigations and root cause analysis of Airport safety issues identified through the Porter Safety Management System

  • Develop, and implement corrective action identified through Porter’s Safety Management System as it relates to Airport Operations

  • Provide training, coaching, and mentoring, to instructors and station trainers

  • Develop standardized syllabus and training lessons for  initial, recurrent, and regulatory training of Airport Operations teams including Customer Service, Ground Operations and Call Centre

  • Develop and facilitate training workshops on new procedures for various client groups

  • Design e-learning courses to effectively deliver online training through the companies Learning Management System (LMS)

  • Support the administration of Porter’s Learning Management System for the Airport Operations teams

  • Measure results of training using appropriate methods for determining participant reaction, amount of learning, retention, and ability to demonstrate new skills

  • Conduct initial and recurrent training of Airport Operations team members as required

  • Research new training materials and programs

  • Standardize and maintain employee training records

  • Communicate and coordinate with various departments on project development and implementation

  • Perform periodic checks to assess Airport Operations team members compliance with policies and procedures and identify requirement for supplemental training

  • Responsible for updating and maintaining Operational Manuals

  • Develop and issue Operational Bulletins for procedural changes and updates

  • Responsible for incorporating procedural changes into all applicable training programs

  • Assist with classroom management and conduct performance related meetings and apply disciplinary action as required

  • Conduct training of new and returning employees for station openings and restarts, providing additional support as required

  • Coordinate training events including booking flights, hotels and training space

  • Support the development and execution of a quality assurance program including audit preparation and planning, audit performance, audit reporting, follow-up and closure

  • Ensure that internal audits are carried out on a regular basis using procedures laid out in the Airports Quality Assurance Plan

  • Conduct external vendor audits associated with De-Icing and Fueling operations

  • Assist in maintaining detailed audit checklists for all functions and elements under the Airports Quality Assurance Plan

  • Support the Manager, Learning and Development in review of audit findings for trend analysis

  • Other duties as required

BEHAVIOURAL COMPETENCIES:

 

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

 

QUALIFICATIONS:

 

  • University or College Diploma preferred

  • Minimum of 3 years in Airport Operations or equivalent experience

  • Training and Adult Facilitation experience is an asset

  • Demonstrated knowledge and/or experience in quality management principles, quality assurance, and/or auditing techniques

  • Knowledge of Transport Canada and Canadian Transportation Agency requirements is an asset  

  • Superior written and verbal communication skills

  • Ability to prioritize and manage multiple tasks at the same time

  • Highly motivated and self-directed with a keen attention to detail

  • Excellent interpersonal and communication skills with the capacity of establishing respect and credibility through actions

  • Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment

  • Flexibility and availability to work varied hours including weekends as required

  • Able to travel on short notice for up to four weeks

  • Able to hold and maintain a valid Passport (required for travel)

  • Able to hold and maintain a valid Restricted Area Identification Card

  • Able to hold and maintain appropriate work permits for US station training

  • High proficiency in Windows based applications, Word, Excel, PowerPoint

  • Excellent attendance record

 

LOCATION:

 

  • Billy Bishop Toronto City Airport (YTZ)

  • March 13, 2019
  • 22-09-99

Instructions

We are sorry, but this opportunity is no longer available.
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