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Network Operations Coordinator

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., Myrtle Beach, S.C., and Orlando-Melbourne, Fla.

Job Details

The Network Operations Coordinator, reporting to the Supervisor, SOCC, is the communications focal point in the SOCC and is responsible for the timely dissemination of clear and concise operational information across the organization, and to external stakeholders, particularly during irregular operations (IROPs). The NOC also has a critical role in maintaining the accurate state of schedule and movement data in the flight schedule management software. This data powers myriad internal systems, including the flyporter.com website, and forms the basis of all operational decision made by the Duty Officer. The NOC position is an understudy of the Duty Officer where one would gain the necessary operational awareness and technical experience for future opportunities within the operation.

The NOC is responsible to the Supervisor, SOCC for:

  • Maintain the integrity of Porter’s flight schedule and movement data by manipulating the daily flying schedule and aircraft routings at the direction of the Duty Officer
  • Evaluating schedule outcomes and contingencies in Porter’s flight schedule and proposing actions to improve on time performance (OTP) and schedule completion rate (SCR)
  • Coordinating operational activities across the Porter network and assisting with contingency and recovery planning during major irregular operations (IROPs) events
  • Management  and  oversight  of  internal  communication  tools  and  timely  dissemination  of Operations Bulletins related to flight schedule changes and IROPs, communicating changes to the flight schedule and operational plan clearly and concisely
  • Facilitating expedient Emergency Response Plan activation, non-emergency abnormal incident response and other critical communications through the Everbridge® Mass Notification system
  • Maintain a thorough knowledge of Company policies and procedures as well as Transport Canada regulations and those of other domestic and international regulatory agencies
  • Actively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other duties as assigned by the Supervisor, SOCC or designate

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative:  Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focused:  Focusing efforts on achieving high-quality results consistent with the organization’s standards.
  • Fostering Communication:  Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  • Minimum 2 years’ airline operations experience and/or in an industry supervisory role
  • Conscientious and safety focused with excellent written and oral communication skills and a proven ability to work effectively as part of a cross-functional team
  • Strong organizational skills, detail oriented and an ability to manage multiple tasks
  • Must have a clear attendance record, reliable on time reporting for work and flexibility to work rotating morning and overnight shifts, weekends and holidays
  • Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance)
  • Billy Bishop Toronto City Airport - YTZ

  • April 26, 2019
  • 18-06-58


We are sorry, but this opportunity is no longer available.
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