Porter Airlines Logo

Full Time, Lead Ramp Attendant - Montreal

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Stephenville, N.L., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.

Job Details

FUNCTION:  Reporting to the Station Manager, Montreal

DUTIES AND RESPONSIBILITIES:

  • Effective planning of resources, time, and manpower.
  • Correctly identifies issues, views situations in their entirety and provides sound judgment in managing situations
  • Committed to customer satisfaction by exceeding customer expectations and helping others do the same.
  • Ensure the smooth and timely operation of aircraft departure and  arrivals
  • Open and close the station ramp areas on a daily basis
  • Investigate and resolve customer inquiries and complaints related to ramp
  • On time reporting for their scheduled shifts
  • Identify and address employee lateness and sick call policy
  • Administer the Payroll process when required
  • Assist with recruitment when required
  • Assist with training for station ramp attendants when required
  • Inventory control of (non-catering) supplies
  • Assess the work performance and grooming standards of ramp agents
  • Provide accurate, timely, constructive feedback and coaching to all ramp agents
  • Assist ramp agents by delegating tasks to improve their efficiencies  
  • Create team spirit and synergy
  •  Reinforce the contribution of all team members  
  • Provide customer feedback to Supervisor Customer service & Station Manager.
  • Marshalling
  • Baggage handling
  • De-icing 
  • Lavatory servicing
  • Grooming
  • Assist with new hire shadowing, training and mentoring of 
  • Recieve and store away catering orders, advise Station Manager when catering stock is getting low
  • Maintain a clean and safe workplace on the ramp, in equipment, common use, and catering area
  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply with and promote the Company Safety Policy.
BEHAVIOURAL COMPETENCIES:
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
QUALIFICATIONS:
  • Valid Drivers License
  • Ability to obtain necessary security clearances;
  • Ability to work on a permanent basis in Canada;
  • Work rotating shifts including days, afternoons, evenings, weekends, and holidays;
  • Dependability (must have a clear attendance record and reliable on-time reporting for work)
  • The applicant will be required to successfully complete the training program
  • Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis

LOCATION:

  •  Montreal Pierre Elliot Trudeau Aiport - YUL 

  • February 28, 2019
  • 13-93-93

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