Porter Airlines Inc. Logo

Supervisor, Ramp - Montreal

Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.



The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Stephenville, N.L., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.


Job Details

FUNCTION: This position reports to the Station Manager, Montreal (YUL). The Supervisor, Ramp acts as a point of contact for all ramp team members and overseas the day to day operation of YUL Ramp and keeps the Station Manager fully informed on all matters.

DUTIES AND RESPONSIBILITIES:


  • Provide daily coaching and mentoring to all Ramp team members to create and promote an operationally safe environment

  • Ensure all Ramp related functions are safely and efficiently conducted on all Porter aircraft

  • Assist the Station Manager, YUL in making recommendations on hiring, promotions and discipline of Ramp team members

  • Create, review and amend all month-to-month Ramp scheduling needs to ensure that adequate Ramp staff levels are maintained at all times

  • Under direction of the Station Manager, YUL. administer tasks such as overtime control/tracking, attendance tracking, payroll data entry, and the administration of shift trades

  • Manage and ensure all Ramp training and documentation is accurate, complete and up-to-date at all times.

  • Update and revise the Ramp manual to meet YUL needs

  • Take an active role in maintaining the GSE on station, including all preventative maintenance tasks, liaising with vendors and ensuring equipment is available for service at all times

  • Complete and submit nightly aircraft checklists as well as equipment status updates

  • Oversee the ordering of catering, cleaning and lounge supplies ensuring inventory is maintained while remaining within budget

  • Coordinate deliveries of supplies following airport guidelines

  • Responsible for the general maintenance of the Montreal base jet bridges and offices

  • Working with the Learning and Development team, assist in completing inspections on Canadian bases (YUL base included) concentrating on highlighting best practices and process changes that would increase safety, improve efficiency and customer retention.

  • Create a team environment where every member of the Ramp team acts and conducts themselves as a cohesive unit

  • Responsible for the training and initial orientation of all ground and Ramp team members

  • Effective dispute resolution and dealing with other issues or problems as they arise

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

  • Any other duties as assigned by the Station Manager, YUL


BEHAVIOURAL COMPETENCIES:


  • Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork - Working collaboratively with others to achieve organizational goals.

  • Customer Service - Providing service excellence to internal and/or external customers (passengers).

  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards.

  • Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


QUALIFICATIONS:


  • A minimum of 5 years of Ramp operations expertise

  • Negotiation and mediation skills

  • Ability to obtain necessary security clearances

  • Valid Provincial driver’s license

  • Ability to work rotating shifts including days, afternoons, evenings, weekends and holidays

  • Dependability (must have a clear attendance record and reliable on time reporting for work)

  • Minimum of three years management experience

  • Eligible to work in the Canada

  • Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis

  • Ability to communicate and correspond clearly and precisely in French & English


LOCATION:


  • Montreal-Pierre Elliott Trudeau International Airport - YUL


  • May 11, 2018
  • 04-79-78

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