Supervisor, SOCC Training

Reporting to the Manager, Systems Operations Control Centre (SOCC), the Supervisor, SOCC Training lends administrative, technical, and functional leadership to the commercial and passenger Operations teams within the operations centre. The role supports Porter’s pursuit of industry leading operational performance by developing and delivering effective procedures through ongoing training and feedback to achieve high levels of individual performance within these groups. 

DUTIES AND RESPONSIBILITIES:

• Lend leadership and coaching that promotes the professional development of all staff both technically and interpersonally to foster the development of a strong, highly motivated, professional culture within the department

• Provide guidance to the commercial operation to support the best interest of the Company, particularly during irregular operations (IROPs)

• Develop, document, administer and maintain standard operating procedures and accurate training records for the Operations Coordinators to ensure they align with Company policy and applicable regulations

• Expert in the Company weight and balance including development, training, and oversight

• Assisting with the implementing and upgrading the System Operations Control Centre’s tools, applications, software, and hardware systems

• Manage the data collection, analysis, and reporting of network wide on-time performance/schedule completion rate (OTP/SCR) in order to improve operational reliability

• Liaise with all internal passenger operations departments including, Learning & Development, and Airport Operations

• Ensure all employees meet Transport Canada guidelines with Radio License qualifications

• Create and develop ongoing training programs and manuals for SOCC  

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Acting Manager on duty as designated 

• Other duties as assigned by the Manager, SOCC or designate

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers. 

• People Leadership: Assuming a leadership role in helping others achieve excellent results.

• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS:

• Minimum 2 year experience within SOCC or relevant training experience

• Excellent oral and written communication skills

• Advanced computer skills and proficiency with Google applications

• Extensive knowledge of Reservation and Operational Control software systems

• Strong organizational skills and detail-oriented; ability to work under pressure and perform and coordinate multiple tasks simultaneously

• Ability to work a flexible schedule, shift work and overtime as required

• Ability to obtain and maintain security clearance

• Restricted Radio Operators Certificate

• Mandatory Covid-19 Vaccination

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)