Porter Airlines Logo

Coordinator, Ramp & Customer Service Administration

Company Description

Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel. 

 

Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.

 

Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.

Job Details

Reporting to the Hub Manager, YTZ, the Coordinator, Ramp & Customer Service Administration is the main point of contact for all ramp team members for administration and payroll while supporting the Customer Service Department’s administrative needs.

DUTIES AND RESPONSIBILITIES:

  • Responsible for all payroll submissions, monitoring, adjustments

  • Liaise with the payroll department to resolve any payroll discrepancies

  • Track overtime and time bank

  • Process and track shift trades and drops

  • Coordinate leave/vacation requests

  • Update and monitor attendance tracker, including controllable and non-controllable infractions

  • Review attendance tracker on a monthly basis and determine if any action is required.

  • Attendance follow up and scheduling of coaching sessions with supervisor and team member

  • Preparation of coaching and disciplinary letters for review by People and Culture

  • Tracking progress of employees on modified duties or WSIB claims

  • Coordinate the schedule for training with learning and development and backfill shifts with a view to managing costs

  • Review schedule up to 72 hours in advance to ensure adequate resources  

  • Sending out communication to team members about open shifts that require coverage  

  • Maintaining inventory of ramp and office supplies

  • Daily schedule creation with teams and assigning teams

  • Assist with the recruitment process for new team members, including interviewing and document processing

  • Other duties as assigned

BEHAVIOURAL COMPETENCIES:

  • Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork - Working collaboratively with others to achieve organizational goals. 

  • Customer Service - Providing service excellence to internal and/or external customers (passengers).

  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards.

  • Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

  • Knowledge and proficiency of Microsoft Office Outlook, Word, Excel, PowerPoint, etc. and telephone protocol

  • Duties require professional verbal and written communication skills and the ability to type 50 wpm

  • Positive track record of establishing/maintaining positive and cooperative working relationships with others, both internally and externally.

  • Excellent oral and written communication skills

  • Ability to problem solve and make decisions to enhance organizational effectiveness

  • Ability to undertake self-directed tasks

  • Excellent time management skills

  • Attention to detail; the capacity to prioritize by assessing situations to determine urgency

  • Mandatory COVID-19 Vaccination


LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)
#LI-DNI

  • April 5, 2022
  • 02-97-02

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