Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Stephenville, N.L., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.
Job Details
Function:
Reporting to the Manager, FBO the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our passengers while providing operational support to other team members.
Duties and Responsibilities:
Project a professional manner with an emphasis on customer service and hospitality
Ensure compliance with the grooming and uniform standards of the company
Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service
Ensure his/her duties are carried out in accordance with company policies.
Provide prompt, professional and courteous service to customers in a personalized and refined manner.
Data entry of aircraft fuel quantities into database
Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)
Occasionally driving customers to and from the terminal
Develop a positive working relationship with team members and passengers
Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements
Ensure fuel and service orders are fulfilled in a timely manner
Provide air/ground communications using a Unicom radio
Administrative duties including basic filing and organization of passenger records and files
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Other administrative duties as assigned
Behavioural Competencies:
Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork - Working collaboratively with others to achieve organizational goals.
Customer Service - Providing service excellence to internal and/or external customers (passengers).
Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards.
Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
Ability to handle stress well and work under pressure.
Valid license (or out of province equivalent)
Ability to obtain necessary security clearances
Ability to obtain Restricted Radio Operators Certificate
Ability to work on a permanent basis in Canada
Work rotating shifts including days, afternoons, evenings, weekends, and holidays
Dependability (must possess a clear attendance record and reliable on-time reporting for work
Full G license (or out of province equivalent) with a clean Driver's Abstract
Location:
Billy Bishop Toronto City Airport - YTZ
November 26, 2018
01-48-26
Instructions
We are sorry, but this opportunity is no longer available.