Company Description

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Stephenville, N.L,  Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Muskoka, Ont., and Myrtle Beach, S.C.

Job Description

Porter Airlines is looking for a Business Architect  to join our Solutions Delivery team. In this position you will work collaboratively within the business, technology and front-line teams to develop better and/or more innovative ways to meet our goals or overcome obstacles.  You will be responsible for the conceptualization and analysis stages of our implementation cycle.  

The Business Architect reports directly to the VP, Digital, Loyalty and Solutions Delivery and will lead the business analysts.  

If you thrive in a fast-paced environment and are interested in the opportunity to develop technical and business solutions that help us achieve our goals of offering a seamless passenger experience we’d love to talk.  


  • You are passionate about developing business and technology solutions to meet the needs of the business.
  • You are solution driven and have “out of the box” thinking 
  • You are organized, analytical and possess a strong business acumen.
  • You love solving problems and thrive under pressure.
  • You are a team player who can work with researchers, designers, developers, QA analysts, project managers, frontline staff and business stakeholders.
  • You are a strategic communicator with the ability to gather input from stakeholders, facilitate workshops with team-members and tell the solution “story” to management.   
  • You develop solutions with data and research and with an understanding of the impacts to all stakeholders.
  • You have a strong understanding of the business analysis processes within an Agile environment.
  • You have a proven track record of learning different industries and businesses.  
  • You go beyond what is asked and constantly challenge yourself.
  • Work broadly with business owners, UX researchers, PMs, BAs  and technology to break down the business needs into technology/ business solutions that leverage best practices, increase efficiency within our front-line groups and delight Porter customers.
  • Facilitate workshops, conduct interviews and gather data to develop potential solutions.  
  • Develop process and activity maps to support the development and communication of the solution.
  • Present and articulate business/technology solutions to audiences across the organization in a compelling way.
  • Ensure solutions are developed with identified metrics to measure the solution success.
  • Through the implementation process collaborate broadly with business owners, PMs, BAS and technology teams to adjust/tweak or revise solutions that might need to be adjusted due to business or technical challenges that have been identified.  
  • Work with the technology and digital managers, UX researcher, PMs and BAs to develop the conceptual design and a business analysis processes and templates and ensure they fit within our agile process.  
  • Provide day to day and front-line leadership to a small team of  business analysts. 
  • Manage the BAs to develop detailed use cases, business requirements and provide support through the development process.
  • Delegate and coordinate tasks and oversee the activities of the business analyst team.
  • Provide thoughtful feedback, guidance, support, and encouragement to the business analysts.
  • Work independently, but know when to raise issues or seek help from managers and others.
  • Participate in recruiting and hiring of business analysts.
  • Promote a culture of innovation and teamwork.
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  • Bachelor degree in a related discipline.  Masters degree preferred.
  • Minimum 5 years professional experience working as a business analyst 
  • Minimum  2 years as a business architect.
  • Experience managing  teams.
  • Previous Consulting or client service delivery experience preferred
  • Travel or airline industry experience preferred.  
  • Ability to multitask, attention to detail, ability to demonstrate initiative. 
  • Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance own workload.
  • Comfortable in a ever changing environment 
LOCATION : Billy Bishop Toronto City Airport

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